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IT Support - Student Assistant



IT, Customer Service
Copenhagen, Denmark
Posted on Thursday, May 2, 2024

About us:
Templafy is the next gen document generation platform that automates all document creation across organizations. Our platform eliminates manual document work allowing companies to drive governance, efficiency and ultimately business results. Templafy supports millions of users and enables over 800 enterprise customers such as KPMG, IKEA, BDO and more.

Founded in Copenhagen, Denmark, in 2014, Templafy’s success is built by our 60+ employee nationalities found at offices around the world. We believe when people feel they belong, have a voice, and feel heard, they are happier and perform better, and that way, everyone wins. Our innovation, diversity, and unique product have raised over 200 million in funding from Insight Venture Partners, Seed Capital, Dawn Capital, Damgaard Company and Golub Capital.

About the role:

We are looking for a service-minded and tech-savvy student assistant for our office in Copenhagen. The position is part-time (15-20 hours per week) and onsite.

You will be part of a small and agile IT team with an openminded atmosphere and opportunities for personal development. We support each other and support the organization develop, maintain, and optimize a Modern Workplace while keeping company data secured in a Zero-Trust-Environment.

There is no formal requirement for your educational background or study direction, as you will get proper training in all the systems that we use. What we will expect from you is that you are service-minded and have a good technical understanding of both hardware and software. You are practical, orderly, and enjoy working with IT and electronics, like the rest of the IT team.

Your responsibilities:

  • Help your co-workers with their hardware, network, and software issues.
  • Set up new computers, monitors, switches, and network cables.
  • Manage devices and users in Intune and Azure
  • Purchase IT equipment and keep Asset Inventory up to date.
  • Troubleshoot software issues for Office, Windows, Adobe, Slack, and more.
  • Troubleshoot hardware issues (laptops, phones, and peripherals).
  • Create and maintain guides and articles for our self-service site.

Who are you?

  • You are currently studying a Bachelor or Masters in Copenhagen.
  • You enjoy working with hardware and software and have a higher-than-average understanding of both.
  • You are a super user of Windows.
  • You are service-minded, and helping comes naturally to you.
  • Positive mindset and attitude.
  • You are a structured, responsible, open-minded team player who takes the initiative and gets things done.
  • Fluent in spoken and written English.

Templafy is a workplace of belongingness. To us this means that you have a voice, you dare to speak up, and your voice is heard. We focus on offering an environment that allows all employees to feel that they belong regardless of race, color, ancestry, religion, gender, gender identity, genetic information, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, disability, or other status.