Solutions Specialist
Soldo
Customer Service
London, UK
Posted on Jan 16, 2026
Job Description
Soldo is the proactive spend management solution that frees progressive businesses to accomplish more.
Over 25,000 organisations across 31 countries use Soldo to end slow, messy, and inefficient spending, bringing financial agility and control over every expense.
Soldo frees finance with a uniquely proactive approach to managing decentralised spending. By combining a powerful spend management platform, user-friendly app, and versatile payment methods, Soldo automates expense admin to eliminates the inefficiency in managing business spending.
By proactively managing decentralised spend, organisations empower employees to spend when and where it's needed, keeping productivity high while avoiding month-end surprises.
Founded in 2015 by Italian digital innovator Carlo Gualandri, Soldo is headquartered in London, with offices in Dublin, Milan, and Rome.
We’re looking for people with big ambitions, cool heads, sharp minds, and warm hearts.
Come and join us, as we grow together.
What’s in it for you
- Competitive salary
- Private healthcare for you and your family
- Pension scheme
- Flexible working options including working from home or our Marylebone office
- 60 days’ work anywhere, even outside the UK if you want
- 25 days off a year, plus public holidays as well as Christmas Eve and New Years' Eve, 2 volunteering days and an extra day off on your birthday
- Genuine career development opportunities, including our mentoring scheme, your own annual £500 learning budget
- Employee Assistance Programme and wellbeing portal
The Role
As a Solutions Specialist, you will play a pivotal role in bridging the gap between our technology offerings and our clients' business needs.
In this role, you will work closely with Sales, Product, Customer Success teams to deliver tailored solutions that address clients' unique requirements and maximise the value of our platform. Drawing upon your expertise in the fintech space, you will act as a key link between technology and business, running discovery sessions, demonstrating the platform, designing integrations, and supporting customers throughout their implementation journey.
This role is ideal for someone who enjoys working with customers, understands fintech systems, and wants to grow their solutions expertise in a fast-paced SaaS environment.
Responsibilities
- Act as a primary point of contact for customer solution engagements
- Run discovery sessions to understand business goals, challenges, and technical requirements
- Deliver product demonstrations and proof-of-concepts tailored to customer use cases
- Design solutions that align customer needs with platform capabilities and fintech best practices
- Build integrations using APIs and our iPaaS platform.
- Provide technical guidance during the sales and implementation lifecycle
- Collaborate with internal teams to gather and document clear functional and technical requirements
- Support customers post-implementation through training sessions and workshops
- Share customer feedback with Product teams to help shape future platform enhancements
We're looking for someone who must have:
- Bachelor's degree in Computer Science, Finance, Business, or related field;
- 5+ years of experience in a customer-facing techno-functional role within the fintech or accounting SaaS software domain.
- Strong understanding of fintech concepts, products, and regulatory requirements, with experience working in banking, payments, or credit/debit cards.
- Experience working with cloud-based technologies, APIs, databases, and integration frameworks.
- Hand-on experience with technologies like JavaScript/Ruby/Python and SQL
- Experience with MS Office, Confluence, Jira (including epics, stories, and sprints)
- Excellent communication skills, with the ability to effectively translate technical concepts to non-technical stakeholders and vice versa.
- Proven track record of successfully delivering complex software solutions to enterprise clients, from requirements gathering through implementation and support.
- Exceptional problem-solving skills and a customer-centric mindset, with a passion for driving client success and satisfaction.
