Soldo is here to change the way businesses spend, for the better. So every employee, department, and team is more productive and successful at work. Soldo connects company cards with a powerful management platform so finance teams can distribute money instantly, while staying in control of who spends, how much, where, and on what. With Soldo, budgeting, payments, reporting and reconciliation are simple and efficient.

We’re both a financial services and a software company - with our own platform that streamlines everything, from payments to reconciliation and our smart company cards and apps make spending simple.

We started in 2014 and have grown to become one of Europe’s fastest-growing fintech companies. Today, we’re over 350 employees strong, with award-winning products and offices in the UK, Italy and Ireland. We’re a place where anyone can do their best, career-defining work. We’re all about doing the right things for the right reasons, high standards, ambition, drive and focus.

We’re looking for people with big ambitions, cool heads, sharp minds, and warm hearts. Soldo could be the right place, right size and the right time, for you to come and join us, as we grow together

What's in it for you

• Competitive salary + OTE
  
• Private healthcare – for you and your family
  
• Pension scheme
  
• Genuine career development opportunities (we love to see you succeed) - including your own annual £500 career development budget
  
• Access to training and development - including a mentoring program, workshops and the opportunity to progress onto our leadership program
  
• Flexible working options including working from home, our Marylebone office
  
• 60 days’ work anywhere – even outside the UK if you want
  
• 25 days’ off a year, plus public holidays. Plus extra days off on Christmas Eve, New Year's Eve and on your Birthday
  
• Up to 2 volunteering days per year
  
• Your own personal company Soldo card
  
• Tax efficient bike to work scheme
  

The role

We are looking for a talented, self-motivated and commercially minded individual to join our team

Reporting to the Head of Customer Management, the Customer Retention & Growth Manager will play a key role in driving value, growth and retention of our existing customer portfolio. You will work closely with cross-functional teams, including Marketing, Sales, Customer Success and Business Intelligence, to develop, execute and identify growth opportunities. Your primary focus will be on developing actionable insights to support Soldo's growth objectives.

The aim of the Customer Management function is to build long-term relationships with customers to enhance customer satisfaction, maximising revenue and lifetime value.

We're looking for someone who must have:

• Proven history of delivering successful customer engagement and growth results, ideally within a SaaS or subscription business.
  
• Be commercially minded and results driven, with the ability to prioritise and focus on the activities that will drive the biggest business and customer impact.
  
• Have experience of analysing and managing complex data sets to drive insights and reporting.
  
• Customer focused, with the ability to use insights to drive revenue and customer value.
  
• Familiar with marketing automation tools such as Marketo, Salesforce, Intercom or similar messaging marketing tools.
  
• Experience in marketing automation and smart list optimisation, and an excellent command of all marketing tactics.
  
• Be a proactive self-starter, with excellent written and communication skills and the ability to collaborate with a variety of internal stakeholders.
  
• A critical thinker and problem solver with a high level of accuracy and attention to detail.
  
• Have an experimental mindset and apply testing methodologies to assess the success of activities.
  
• Have an entrepreneurial approach to problem solving and opportunity identification.
  
• Strong time management skills and the ability to multi-task.