You have 3+ years of relevant experience, ideally in a B2B SaaS environment. Whether you come from a formal Operations role (Revenue Operations, Customer Operations, etc.) or a Client-Facing role (like Account Management or Customer Success) where you were the operational "go-to" for your team, we're interested in your skills.
A data-driven problem-solver: Regardless of your background, you are highly analytical. You have a proven ability to build reports, manage dashboards, and translate complex data into actionable insights for business reviews.
Meticulously detail-oriented: You have a high bar for accuracy and understand that data integrity, clean documentation, and getting the small things right are critical to building scalable processes.
Process-oriented and scalable: You are a systems-thinker who instinctively looks for bottlenecks. You have experience mapping customer journeys (or sales processes) and designing, implementing, and documenting new workflows.
Hands-on with the tech stack: You are a power-user of a CRM, preferably Salesforce, and are comfortable managing data integrity, building reports, and helping others navigate the tool.
An autonomous owner: You are proactive and resourceful, with a "doer" mentality and the ability to manage projects from initial scoping to full adoption.
An excellent communicator and collaborator: You are a dedicated team player who can clearly articulate complex ideas, manage stakeholder expectations, and build strong relationships with cross-functional teams.
Highly organized: You possess strong project management skills and can effectively prioritize multiple high-impact initiatives in a fast-paced environment.
Empathetic and supportive: You are passionate about helping others and enabling your stakeholder teams to succeed. You thrive in an open, feedback-driven culture.
Fluency in written and spoken English is required.
