SaaS Customer Success Lead
Quantexa
What we’re all about
We find, when we come together in the pursuit of excellence, great things happen. And that’s how we do things at Quantexa – together. Our business is data, but our culture is collective. We’re about growth – but not just the bottom line. We create a culture where people feel empowered to do their best work. We might work across continents and time zones, but that doesn’t stop us from collaborating. We’re connected. We celebrate our successes together, and we unite to tackle the challenges. 41% of our colleagues come from an ethnic or religious minority background. We speak over 20 languages across our 47 nationalities, creating a sense of belonging for all.
At Q, we’re looking for people who share that vision. People like you.
The opportunity
Historically, Quantexa’s software has been delivered to our customers via an on-prem, private cloud deployment model. We have recently launched our first Software-as-a-Service offering and we are looking for a leader to build and run the future state of our SaaS Customer Success function. You will personally play a critical role in ensuring our clients successfully adopt and benefit from our SaaS solutions. You will be responsible for designing and managing the customer experience through the full customer journey from trial execution, through on-boarding, to customer support and expansion. You will define and execute strategies to maximise customer conversion, retention, satisfaction, and growth.
You’ll be in your element working in a fast-paced, customer and people first culture, where you can make a real impact on the lives of our colleagues and the future of Quantexa.