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Customer Success Manager - Netherlands

Quantexa

Quantexa

Customer Service, Sales & Business Development
Amsterdam, Netherlands
Posted on Saturday, April 13, 2024

What we’re all about.

Do you ever have the urge to do things better than the last time? We do. And it’s this urge that drives us every day. Our environment of discovery and innovation means we’re able to create deep and valuable relationships with our clients to create real change for them and their industries. It’s what got us here – and it’s what will make our future. At Quantexa, you’ll experience autonomy and support in equal measures allowing you to form a career that matches your ambitions. 41% of our colleagues come from an ethnic or religious minority background. We speak over 20 languages across our 47 nationalities, creating a sense of belonging for all.

We're heading in one direction, the future. We’d love you to join us.

The opportunity.

Customer Success exists in Quantexa to drive customer outcomes and value from our technology.

We are recruiting for a Customer Success Manager with a strong background in either financial crime, fraud or master data management to own a portfolio of 2-3 customers. Your job as the Customer Success Manager will be to position yourself with the customer as their trusted advisor. You will work with the customer to define Quantexa roadmap to attain continued value from Quantexa and identify and work with our sales team on additional opportunities for Quantexa product in our customers.

This is an enterprise level role and we require an advisory skillset.

What You'll Do.

  • Establish consultative and trusted relationships with clients.
  • Work with customers to define and achieve business outcomes through utilisation of the Quantexa platform
  • Cultivate the correct environment for upselling and identify expansion opportunities
  • Drive planning sessions to ensure clients are able to fully realise the value from Quantexa
  • Ensure client expectations and value attainment is achieved
  • Plan and drive best practice sessions to ensure users are adopting and using Quantexa
  • Conduct quarterly business reviews and check-in points with key clients
  • Identify and target expert services engagements to drive customer outcomes
  • Collect client feedback to act as internal advocate for our clients
  • Ensure the customer renews with Quantexa