The Buyer Operations team owns the post-purchase experience for Qogita's buyers - managing support, claims, and marketplace coordination to ensure every buyer interaction meets the highest service standards.

As a Buyer Operations Intern, your mission is to support buyers through every stage of their experience on the platform, contributing directly to the quality and consistency of Qogita's buyer operations.

• Buyer Support: Own the buyer's experience end-to-end across email and chat - from first response to resolution - ensuring every buyer gets a timely, professional outcome throughout.
• Buyer Claims: Review and investigate claims raised by buyers - gathering evidence, liaising with suppliers, and coordinating decisions on whether to escalate or resolve, while keeping the buyer informed throughout.
• Supply coordination: Act as the bridge between buyers and suppliers, communicating clearly and professionally to drive fair and timely outcomes on both sides.
• Process improvement: Identify recurring issues and contribute directly to automating them - using AI and automation tools to reduce manual work and speed up how support and claims are handled.

• Currently pursuing a degree in business, communication, or a related field
• Strong attention to detail and an eagerness to learn and grow
• Excellent communication skills with the ability to build positive relationships
• Proactive, problem-solving mindset with the ability to work independently and as part of a team
• Comfortable using tools like admin portals, CRMs, and business analytics tools - training will be provided
• Open to and curious about AI tools - at Qogita we embrace AI as part of how we work, and we expect our team to lean into that
• Any additional European language competency is a bonus
• Availability to join in December 2026 or early January 2027