The Enterprise team onboards and manages Qogita's highest-value and most operationally complex buyers, providing a white-glove service that supports their growth and exceeds their service expectations.

This is a strategic role, not a pure account management one. You'll be the right hand to the Head of Enterprise. You'll deliver transformation, tooling, AI and account-strategy projects across the Account Management team, and manage a small team of account managers who look after our largest buyers.

• Act as the Head of Enterprise's right hand, turning priorities into projects and delivering them
• Lead transformation projects across Account Management, covering tooling, AI and automation, processes and ways of working
• Shape account strategy for our largest buyers, including segmentation, account plans and growth levers
• Manage and develop a small team of account managers who look after our largest buyers
• Stay close to key enterprise clients, stepping in on escalations and making sure orders, pricing and delivery run flawlessly
• Analyse performance data (fulfilment rates, claims, pricing trends, account growth) and share insights with clients and internal teams
• Work with Sales, Logistics and Product to solve client problems and improve workflows

You're an analytical problem-solver who thrives where strategy, operations, data and client delivery meet. You enjoy turning complexity into structure and building solutions that scale. You've led change across teams before, and you like developing the people around you. You're comfortable in the data, you love improving how things work, and you're excited to work both internally and directly with enterprise clients.

• 5 to 8 years of customer-facing experience in account management, customer success, operations, consulting, strategy or project management, ideally in a high-growth B2B, tech or marketplace environment
• A track record of leading cross-functional projects from idea to delivery, such as tooling or CRM rollouts, process automation, AI adoption or account strategy
• Experience managing people, ideally account managers or client-facing teams
• Strong analytical thinking: you use data to find insights, set KPIs and improve performance
• Experience working across functions (commercial, logistics, finance, product) and with clients or external partners
• Hands-on and highly organised, able to drive work with minimal oversight
• An excellent communicator and relationship builder, comfortable working with senior enterprise stakeholders in a structured, professional way
• Fluent English is a must. Additional European languages are a plus