The Buyer Success team owns the full post-acquisition relationship with Qogita's B2B buyers - driving engagement, retention, and growth across an active buyer portfolio.

As an Account Manager, your mission is to grow and retain a portfolio of ~100 B2B buyers, turning strong relationships and commercial insight into measurable increases in monthly spend and long-term platform loyalty.

• Portfolio ownership: Own and grow a portfolio of ~100 B2B buyers, driving engagement, satisfaction, and retention across the full account lifecycle
• Onboarding: Manage the onboarding of new buyers, communicating Qogita's value proposition clearly and guiding them to first meaningful success on the platform
• Relationship development: Build and maintain strong buyer relationships, delivering proactive commercial insights and support to increase monthly spend
• Outreach and activation: Execute segmented outreach using automation, playbooks, and data-driven triggers to improve activation and drive operational efficiency
• Performance tracking: Define and track KPIs to measure portfolio health, iterate on what's working, and surface insights to the wider team
• Cross-functional collaboration: Work closely with Supply, Operations, and Product teams to resolve buyer issues and feed commercial intelligence back into the business