Qogita [Ko-gi-ta] is on a mission to keep retailers competitive by modernizing how wholesale procurement is done. The team is committed to building the rails to ensure small-businesses have the ability to acquire goods at competitive prices and at ease, so they can focus on creating great customer experiences. We are one of the fastest growing B2B companies globally and are backed by top investors that have backed the likes of Facebook, Etsy, Shopify and others.

Our team is small, highly motivated and focused on delivering impact. This organization is for individuals who appreciate challenging themselves and thrive on curiosity.

We operate with a flat organizational structure. All employees are expected to be hands-on and to contribute directly to the company's mission. Leadership is given to those who show initiative and consistently deliver excellence. Work ethic and strong prioritization skills are important. A driven and curious individual who is currently finalizing studies for a degree in business, communication or a related field. You are eager to gain real-world experience, develop new skills, and make a meaningful impact in a dynamic, fast-paced environment.

In this role, attention to detail, excellent organizational skills, and a proactive mindset are essential. You’ll play a key role in ensuring buyer satisfaction on our platform, contributing to Qogita’s mission to deliver at the highest industry standards.

This internship is an exciting opportunity to kickstart your career and grow as part of a close-knit, diverse team in a global scale-up. As we are a global company with headquarters in the Netherlands, any additional European language competencies would be a bonus.

Your profile:

• Currently pursuing or recently completed a degree in business, communication, or a related field.
• A strong attention to detail and an eagerness to learn and grow.
• Excellent communication skills and the ability to build positive relationships.
• A proactive, problem-solving attitude with the ability to work independently and as part of a team.
• Comfortable using tools like admin portals, CRMs, monitoring systems (training will be provided) and business analytics tools.
• An openness to and curiosity about AI tools - at Qogita we embrace AI as part of how we work, and we expect our team to lean into that.
• Available to join in June 2026

• Own buyer support end-to-end - Handle inbound buyer inquiries across email and chat, taking ownership from first contact through to resolution, ensuring buyers always receive a timely and professional response.
• Manage and investigate claims - Review and assess claims raised by buyers, gathering evidence, liaising with suppliers, and making informed decisions on whether to escalate or resolve - all while keeping the buyer informed throughout.
• Coordinate between buyers and suppliers - Act as the bridge between both sides of the marketplace, communicating clearly and professionally to drive fair and timely outcomes.
• Contribute to process and policy improvement - Flag recurring issues, spot trends in buyer behaviour, and share insights that help the team continuously improve how support and claims are handled.