ABOUT QOGITA

Qogita [Pronounced KO-gi-ta] is on a mission to be the leading B2B wholesale platform of the world. We operate in 30+ countries and offer an impressive suite of products, APIs, and financial services in multiple categories. Qogita saves distributors, wholesalers, and retailers significant costs by using automation and intelligent order allocation algorithms (co-authored with smart folks at Oxford University). Our business is growing extremely fast, with significant revenue, and strong backing by some of the world’s greatest investors that helped scale Transferwise, Algolia, Shopify, Pinterest, LinkedIn, and Yelp among many others.

WHO YOU ARE

Are you a proactive and inquisitive individual with a passion for delivering exceptional customer experiences? We're seeking a motivated Customer Experience Intern to join our dynamic team. You thrive in problem-solving, possess strong communication skills, and enjoy collaborating with both customers and internal teams to ensure seamless service delivery.

As a Customer Experience Intern, you'll play a vital role in ensuring customer satisfaction by addressing inquiries, resolving issues, and optimizing the overall customer journey. Your attention to detail and commitment to excellence will contribute to our mission of delivering top-tier support to our valued customers.

Join our diverse and tight-knit team of Qogitians who are dedicated to creating a supportive and innovative work environment. The Customer Experience team is integral to our company's success, and you'll have the opportunity to learn from experienced professionals in the field while contributing to our mission of providing unparalleled customer service.

WHAT YOU'LL BE WORKING ON

• Respond promptly and professionally to customer inquiries and concerns via various communication channels

• Collaborate with cross-functional teams to resolve customer issues and ensure timely resolution

• Assist in identifying trends and areas for improvement in the customer experience journey

• Contribute to the development and implementation of customer service policies and procedures

• Support initiatives aimed at enhancing overall customer satisfaction and loyalty

REQUIREMENTS

• Enrolled in a Dutch/EU university as a 3rd/4th-year student (HBO, Bachelor's, or Master's) in Business, Marketing, or a related field.

• Strong communication skills (written & verbal).

• Fluent in English + one other European language (Dutch, German, Spanish, French, or Italian).

• Problem-solving mindset with attention to detail.

• Able to work independently and in a team.

• Familiarity with Microsoft Office (CRM tools are a plus).

• Passion for customer service and a positive team culture.

• Must be based in Amsterdam.

PACKAGE, PERKS & BENEFITS

• Gain hands-on experience in a fast-paced and supportive work environment

• Work alongside industry professionals and receive mentorship and guidance

• Opportunity for personal and professional development

• Be part of a diverse and inclusive team committed to excellence

• Paid internship €900 gross per month

• 26 days annual leave

• Flexible work environment with remote work options

• Doggo friendly offices

• Office socials and annual company-wide offsite events

• Potential for full-time employment opportunities
  

This is a full-time position, but we may consider part-time for longer engagements. The internship is based in Amsterdam, but remote work within the Netherlands may be considered for the right candidate.