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Seller Success Associate

Qogita

Qogita

London, UK · Amsterdam, Netherlands
Posted on Tuesday, May 28, 2024

ABOUT QOGITA

Qogita [Pronounced KO-gi-ta] is transforming the world of B2B eCommerce: a one-stop-shop for all packaged products at prices, terms, and ease of use never seen before. Qogita is based on an ultra-innovative order allocation algorithm that not just enhances how B2B commerce is done, but changes it altogether. The outcome: 10-20% in potential savings for literally any player across the packaged goods value chain (yes, you read this last line right….).

This world-class technology and unique culture explain our fast-paced success. We're already in over 40 countries, offering >1 million unique products that represent >50,000 brands. Our partners on this journey include the world’s most prestigious funds, the same ones behind companies such as Facebook, Etsy, Slack, Spotify, LinkedIn, Pinterest, Shopify and others.

WHO YOU ARE

You are a proactive and dedicated professional, experienced in Account Management and Customer Success in the Logistics / E-Commerce / Retail / Wholesale space, with a deep passion for building relationships, solving problems, and focusing on bottom-line results.

You understand e-commerce and marketplace platforms, combining past experience either at a major industry player (e.g. Amazon) and in startup or scaleup environments.

You are excited about working within a new function at Qogita, helping to build processes and set up systems from the ground up. You enjoy getting into the details, collaborating with multiple teams within the organization, and thrive in a fast-paced, fluid environment.

As we are a global company with a presence across the EU.

WHAT YOU'LL BE WORKING ON

  • Build and manage relationships with Qogita’s existing sellers and drive their success on the platform.

  • Measure and drive satisfaction, retention, and loyalty on the platform.

  • Assist in further developing a scalable system that can work with thousands of sellers, as well as dedicated key account management in support of our top sellers.

  • Gather seller feedback and help improve our product for sellers.

WHO YOU ARE

  • You possess strong problem-solving skills and the ability to think analytically about issues.

  • You are a clear and effective communicator, able to build relationships and liaise between sellers and internal teams.

  • You are detail-oriented, ensuring that all seller interactions and processes are handled meticulously.

  • You have a proactive and customer-focused mindset and you are comfortable with data analysis and using insights to drive improvements in seller success.

  • You have experience with e-commerce or marketplace platforms, understanding the nuances of seller dynamics.

  • You speak fluent English and another European Language.

  • Based in London or Amsterdam, with the appropriate right to work.

PACKAGE, PERKS & BENEFITS

  • Competitive annual leave

  • Yearly performance-based bonus

  • Pension contribution

  • International private health insurance plan

  • Monthly Gift Card Allowance via “Ben” & “Perks at work”

  • Onboarding home-office package