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Customer Experience Intern

Qogita

Qogita

Customer Service
Amsterdam, Netherlands · Remote
Posted on Tuesday, May 21, 2024

Who You Are:

Are you a proactive and inquisitive individual with a passion for delivering exceptional customer experiences? We're seeking a motivated Customer Experience Intern to join our dynamic team. You thrive in problem-solving, possess strong communication skills, and enjoy collaborating with both customers and internal teams to ensure seamless service delivery.

As a Customer Experience Intern, you'll play a vital role in ensuring customer satisfaction by addressing inquiries, resolving issues, and optimizing the overall customer journey. Your attention to detail and commitment to excellence will contribute to our mission of delivering top-tier support to our valued customers.

Who You'll Be Working With:

Join our diverse and tight-knit team of Qogitians who are dedicated to creating a supportive and innovative work environment. The Customer Experience team is integral to our company's success, and you'll have the opportunity to learn from experienced professionals in the field while contributing to our mission of providing unparalleled customer service.

What You'll Be Working On:

  • Respond promptly and professionally to customer inquiries and concerns via various communication channels

  • Collaborate with cross-functional teams to resolve customer issues and ensure timely resolution

  • Assist in identifying trends and areas for improvement in the customer experience journey

  • Contribute to the development and implementation of customer service policies and procedures

  • Support initiatives aimed at enhancing overall customer satisfaction and loyalty

Qualifications:

  • Currently pursuing a degree in Business, Marketing, or a related field

  • Exceptional written and verbal communication skills

  • Strong problem-solving abilities and attention to detail

  • Ability to work both independently and collaboratively in a fast-paced environment

  • Proficiency in Microsoft Office suite and familiarity with CRM tools is a plus

  • Based in Amsterdam

What It Takes:

  • You have enrolled at a Dutch/EU university [OR: Dutch/ EU educational institution] as a 3rd/4th-year student for, an HBO, Bachelors or Master’s degree

  • Enthusiasm for delivering outstanding customer service

  • Adaptability and eagerness to learn and grow in a dynamic environment

  • Strong organizational skills and ability to prioritize tasks effectively

  • Fluent in English and an additional European language (Dutch, German, Spanish, French or Italian)

  • Commitment to upholding company values and fostering a positive team culture

Why Join Us:

  • Gain hands-on experience in a fast-paced and supportive work environment

  • Work alongside industry professionals and receive mentorship and guidance

  • Opportunity for personal and professional development

  • Be part of a diverse and inclusive team committed to excellence

  • Paid internship €800 gross per month

  • Flexible work environment with remote work options

  • Doggo friendly offices

  • Office socials and annual company-wide offsite events

  • Potential for full-time employment opportunities

This is a full-time position, but we may consider part-time for longer engagements.

The internship is based in Amsterdam, but remote work may be considered for the right candidate.