About the Role
This dual-focused leadership position within Global Sales Operations combines hands-on technical execution (50%) with strategic team and stakeholder management (50%). Reporting to the Senior Sales Operations Manager, you'll drive data quality excellence while leading a team of analysts across our global theaters.

You'll be responsible for transforming our sales data ecosystem through innovative solutions, automation, and AI implementation, while ensuring operational excellence during our Annual Operating Plan (AOP) execution.

Shift: 5pm-2am IST

Key Responsibilities
Technical Execution (50%)

• Architect and implement improvements to Salesforce data models, account hierarchies, and master data management systems

• Develop and deploy automation scripts to eliminate manual processes and increase data accuracy

• Design and implement data quality frameworks, metrics, and monitoring systems

• Perform complex data analysis to identify quality issues and improvement opportunities

• Configure and optimize Salesforce objects, workflows, and validation rules

• Integrate and leverage AI tools to enhance data quality processes and predictive capabilities

Leadership & Strategy (50%)

• Lead and develop a team of Sales Operations Analysts, providing technical mentorship and career growth opportunities

• Partner with Sales, Sales Operations Business Partners, and Territory Operations to align data quality initiatives with business needs

• Proactively identify process inefficiencies and design scalable solutions that anticipate future requirements

• Develop comprehensive KPI frameworks that provide actionable insights on operational performance

• Build influential relationships with cross-functional stakeholders to drive adoption of data quality standards

• Present strategic recommendations to leadership for process and system improvements

Qualifications
Technical Expertise

• Advanced Salesforce.com knowledge, including custom object development, API integration, and complex workflow automation

• Demonstrated experience with Master Data Management (MDM) principles, implementation, and governance

• Proficiency in designing and managing complex account hierarchies and data relationships

• Ability to write and deploy automation scripts (SQL, Python, or similar)

• Experience implementing and leveraging AI/ML tools for data quality enhancement

• Hands-on experience with data loading tools, ETL processes, and data validation techniques

• SFDC Admin (ADM201) Certification preferred

Leadership & Business Acumen

• Bachelor's/Post Graduate Degree required (Business/Operations/Project/Marketing)

• 8+ years of relevant industry experience in sales operations, data management, or related fields

• 3-5 years leading technical teams (4+ direct reports) with demonstrable results

• Strong project management capabilities with experience leading cross-functional initiatives

• Proven ability to translate technical concepts for non-technical stakeholders

Critical Success Attributes

• Strategic thinking: Ability to connect operational details to long-term business objectives

• Proactive problem-solving: Identifying and addressing issues before they impact the business

• Innovation mindset: Constantly exploring new technologies and approaches

• Execution excellence: Delivering high-quality results while managing multiple priorities

• Influential communication: Effectively advocating for resources and process changes

• Adaptability: Thriving in a fast-paced, rapidly evolving environment

Personal Attributes - These core skills represent the essential capabilities needed to succeed in this hybrid technical/leadership role, enabling the candidate to both execute hands-on work and provide strategic direction to the team and organization.

Proactive Problem-Solving

• Anticipating issues before they impact operations

• Creative solution development

• Root cause analysis

• Continuous improvement mindset

Adaptability

• Comfort with ambiguity and changing priorities

• Quick learning and application of new concepts

• Flexibility in approach and execution

• Resilience under pressure

Innovation Orientation

• Questioning status quo and conventional approaches

• Openness to new technologies and methodologies

• Ability to envision and articulate future state

• Balancing innovation with practical implementation

Communication Excellence

• Clear articulation of technical concepts to non-technical audiences

• Persuasive presentation of ideas and recommendations

• Active listening and requirements interpretation

• Written documentation and process mapping

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Benefits of Working at CrowdStrike:

• Market leader in compensation and equity awards

• Comprehensive physical and mental wellness programs

• Competitive vacation and holidays for recharge

• Paid parental and adoption leaves

• Professional development opportunities for all employees regardless of level or role

• Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections

• Vibrant office culture with world class amenities

• Great Place to Work Certified™ across the globe

CrowdStrike is proud to be an equal opportunity employer. We are committed to fostering a culture of belonging where everyone is valued for who they are and empowered to succeed. We support veterans and individuals with disabilities through our affirmative action program.

CrowdStrike is committed to providing equal employment opportunity for all employees and applicants for employment. The Company does not discriminate in employment opportunities or practices on the basis of race, color, creed, ethnicity, religion, sex (including pregnancy or pregnancy-related medical conditions), sexual orientation, gender identity, marital or family status, veteran status, age, national origin, ancestry, physical disability (including HIV and AIDS), mental disability, medical condition, genetic information, membership or activity in a local human rights commission, status with regard to public assistance, or any other characteristic protected by law. We base all employment decisions--including recruitment, selection, training, compensation, benefits, discipline, promotions, transfers, lay-offs, return from lay-off, terminations and social/recreational programs--on valid job requirements.

If you need assistance accessing or reviewing the information on this website or need help submitting an application for employment or requesting an accommodation, please contact us at recruiting@crowdstrike.com for further assistance.