Why this role ?
Build the foundations of Omi : As a Customer Support Representative working with our users at Omi, you'll have outsized influence on the infrastructure and foundations of the support we offer.
Work on a unique technology : Omi exploits the potential of the most performant rendering engines to create the most powerful and effective 3D marketing technology of the last (or next) decade. Let's achieve this goal together. Join us at a magical time: We've just raised capital and we're starting to work on our product-market fit while acceleration our tech development, which gives us a huge green field to work with. You'd join at the perfect time to shape what we build and how we grow.
What you'll do
As Customer Support representative at Omi, your responsibilities will be :
1/ Support users who ask for help on the platform via our chat 2/ Manage with great responsiveness the requests of our customers 3/ Pay particular attention to each client, respond to them in a personalized and warm way 4/ Participate in the writing and production of the help center (videos, training articles, etc.) 5/ Management of 3D modeling orders from our customers in conjunction with our 3D artists 6/ Collect customer feedback and suggest areas for improvement with the Product division
We will need you to help us prepare for the future of Omi, in which the majority of our customers will have to successfully launch into 3D independently. Your ideas will be expected to improve our processes! You will have to carry the voice of the customer internally, to help the team develop an exceptional product that meets customer expectations.
What we're looking for
Requirements for the role are:
You are organized, rigorous and punctual
You are a good teacher and helping is second nature to you
Your writing and diction are impeccable
You are humble (you know your limits and you know how to talk about them with your manager)
You are a team player and can put yourself in others’ shoes and see situations from perspectives other than your own;
You’re motivated by seeing others succeed and grow when you partner with them;
You’re highly adaptable, easily acclimating to a rapidly changing business and industry;
Strong intrinsic motivation to be a top performer and contribute to a team;
Bonus qualifications for the role are:
You have an interest in configuring digital tools
Send your resume to firstname.lastname@example.org and follow the process:
Phone call with Alexia
Test (written and oral)
Interview with Hugo CEO
Omi is a software that makes it seamless for brands to turn their products into photorealistic 3D, insert them into 3D-powered templates and generate product visuals and AR, with no technical skills, in minutes and for a few euros.