🔮Customer Success Manager
Omi
Customer Service, Sales & Business Development
Posted on Jun 3, 2023
// Customer Success Manager
🔮
🔥
Title : Customer Success ManagerRole : Full TimeLocation : Paris, remoteHiring Manager : Hugo Borensztein, Co-Founder & CEO
Why this role ?
Build the foundations of Omi : As a Customer Success Manager working full-time with our users at Omi, you'll have outsized influence on the infrastructure and foundations of the support we offer.
Work on a unique technology : Omi exploits the potential of the most performant rendering engines to create the most powerful and effective 3D marketing technology of the last (or next) decade. Let's achieve this goal together.Join us at a magical time: We've just raised capital and we're starting to work on our product-market fit while acceleration our tech development, which gives us a huge green field to work with. You'd join at the perfect time to shape what we build and how we grow.
What you'll do
As Customer Successs Manager at Omi, your responsibilities will be :
As an early member of the team, you will help us build and mold the future of our Customer Success organization and be instrumental in helping define our team's processes & playbooks;
Retain and expand Omi's customer base by owning a portfolio of accounts;
Learn our product inside and out to help your customers achieve their desired outcomes;
Proactively identify customers who aren’t maximizing their opportunity with Omi and engage with them to help them get more out of our product;
Drive renewals and expansions;
Surface opportunities to expand existing accounts when it’s right for the customer;
Collect usage data to improve our platform and make Omi relevant for every customer:
What we're looking for
Requirements for the role are:
French and English proficiency;
2+ years of experience in a SaaS or Software Customer Success role;
You have a track record of high achievement in your current Customer Success role, especially in upsell;
You have a growth mindset and view setbacks as learning opportunities, not failures. You are a problem-solver and process-oriented. You love getting to know new people and helping them solve their business problems.
You are a team player and can put yourself in others’ shoes and see situations from perspectives other than your own;
You’re motivated by seeing others succeed and grow when you partner with them;
You’re highly adaptable, easily acclimating to a rapidly changing business and industry;
Strong intrinsic motivation to be a top performer and contribute to a team;
Bonus Qualifications
Bonus qualifications for the role are:
You have been an early Customer Success hire at a fast growing start up before
You have been working with startups/SMBs as well as Corporates as clients
Apply
Send your resume to laurane@omi.so and follow the process:
Interview with Laurane, Head of Customer Experience
Test
Final Interview
About Omi
Omi is a software that makes it seamless for brands to turn their products into photorealistic 3D, insert them into 3D-powered templates and generate product visuals and AR, with no technical skills, in minutes and for a few euros.
