We’re looking for an ambitious, hardworking, and commercially-minded Customer Project Manager to join our team in Copenhagen. If you thrive on turning chaos into structure, and aren't afraid to roll up your sleeves to drive pilot projects and ensure client growth from scratch, you’ll love this opportunity.

Please note: We are open to fresh graduates or candidates with limited experience, as long as you are intensely curious, a remarkably fast learner, and possess a deep desire to win. What you lack in years of experience, you must make up for in grit, hunger, and execution.

🤩 Who are we? Deepdots is a fast-growing startup that's building the next generation of customer feedback tools. We help businesses of all sizes collect, analyze, and act on customer feedback to improve their products, services, and customer experience. Our team is distributed between Denmark 🇩🇰 in beautiful Copenhagen, and Spain 🇪🇸 in sunny Barcelona.

🧐 What are you going to do? You will be the engine driving our customer deployments. You will own customer projects and pilots from A-Z, making sure our clients see immediate value, while actively looking for commercial opportunities to upsell and expand our accounts. This is a role for a resourceful "do-er" who loves direct client contact and takes pride in delivering exceptional client experiences.

📝 Duties and Responsibilities:

• End-to-End Project Management: Own the implementation and execution of client projects and pilot phases, ensuring everything is delivered on time and exceeds expectations.
• Client Retention & Upsell: Proactively manage account health, meet with clients, build strong relationships, and actively identify and close expansion/upsell opportunities.
• Process Architecture: Create the workflows, onboarding tracks, and documentation that don't exist yet to make future project deliveries scalable.
• Customer Advocacy: Act as the bridge between our active clients and our product team, translating user feedback and pain points into actionable product features.

🎓 Required skills:

• Client-Facing Project Management: 2–4 years of proven experience managing projects, engaging directly with clients, and ensuring flawless delivery.
• High Agency & Execution Mindset: You don't wait for instructions or ask "what’s the process?" - you figure it out and build it. You solve problems independently before they escalate.
• Commercial Grit: You understand that a happy pilot customer is the easiest route to an upsell. You are not afraid to talk numbers and drive account growth.
• Technical Agility & AI-First: You learn products inside out and actively use LLMs (ChatGPT, Gemini, etc.) to automate your workflows, draft documentation, and optimize your output.
• Fluent in English: Exceptional written and verbal communication skills for leading international customer calls and drafting professional documentation. (Danish is not a requirement).

🧩 Nice to have:

• Previous experience within an early-stage SaaS startup.
• Experience in the customer feedback or "Voice of Customer" industry.

✨ Why join Deepdots? You will have a front-row seat to how an AI-startup scales. This is an apprenticeship in growth where you work directly with the founding team to see how deals and projects are built from the ground up in a fast-paced, international environment.

🎁 Benefits:

• Competitive salary package
• Learning budget for courses and workshops
• Direct Mentorship: Work directly with the Founders to shape the company’s operations.
• Team Offsites: Join us twice a year in beautiful locations across Spain for strategy, bonding, and fun.
• Modern Tech Stack: Access to the best AI and productivity tools to help you work smarter.

If you're looking for a rewarding opportunity to get your hands dirty, work hard, and help scale a fast-growing startup, we encourage you to apply! 🎉