We’re looking for an ambitious, process-driven Founding Customer Success Manager to join our team in Copenhagen. If you are a proactive learner who thrives on turning chaos into structure and you aren't afraid to roll up your sleeves to build a world-class customer experience from scratch, you’ll love this opportunity.

🤩 Who are we?

Deepdots is a fast-growing startup that's building the next generation of customer feedback tools. We help businesses of all sizes collect, analyze, and act on customer feedback to improve their products, services and customers experience.

📍 This position is based in Copenhagen and is only open to candidates already living in or within commuting distance, and you must be able to speak Danish and English fluently.

🧐 What are you going to do?

You will be the architect of our customer journey. This isn't a role where you’ll be handed a playbook; you are here to write it. As our first CS hire, you’ll focus on mission-critical execution: onboarding new clients, ensuring they see immediate value, and building the scalable processes that prevent churn. This is a role for a resourceful executor who thrives on high agency and loves to turn happy users into lifelong advocates.

📝 Duties and Responsibilities:

• End-to-End Onboarding: Own the initial customer experience, ensuring every new user is set up for success and reaches their "Aha!" moment quickly.
• Process Architecture: Create the "Deepdots CS Playbook"- designing the workflows, email templates, and feedback loops that don't exist yet.
• Customer Advocacy: Act as the bridge between our users and our product team, translating customer pain points into actionable product features.
• Retention & Growth: Proactively monitor account health and identify opportunities for renewals and expansions within our existing base.

🎓 Required skills:

• High Agency & Chaos Management: You don't ask "what’s the process?" - you build the process. You thrive in ambiguity and find ways to solve problems before they escalate.
• Technical Agility & AI-First: You learn products inside out and use LLMs (ChatGPT, Gemini, etc.) to automate support responses, draft documentation, and optimize your output.
• Extreme Empathy & Clarity: You can explain complex features simply and truly care about helping customers solve their problems.
• Fluent in Danish & English: Excellent written and verbal for leading customer calls and drafting professional documentation.
• Attention to Detail: You take pride in tracking customer data and ensuring nothing falls through the cracks during the onboarding journey.
• Previous experience as the first Customer Success hire or within an early stage SaaS startup
• Minimum 2 to 3 years of experience in a similar Customer Success role

🧩 Nice to have:

• Proven ability to take a department from 0 to 1 with limited resources.
• Experience in the customer feedback or "Voice of Customer" industry.

✨ Why join Deepdots?

You will have a front-row seat to how a startup scales. This is an apprenticeship in growth where you work directly with the founding team to see how deals are built from the ground up in a fast-paced, international environment.

🎁 Benefits:

• Competitive salary and benefits package
• Learning budget for courses and workshops
• Direct Mentorship: Work directly with the Founders to shape the company’s CS strategy.
• Team Offsites: Join us twice a year in beautiful locations across Spain for strategy, bonding, and fun.
• Modern Tech Stack: Access to the best AI and productivity tools to help you work smarter, not harder.

If you're looking for a rewarding opportunity to get your hands dirty and help scale a fast-growing startup, we encourage you to apply! 🎉