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Customer Success Manager EMEA (f/m/d) - Mid Market



Customer Service, Sales & Business Development
Amsterdam, Netherlands
Posted on Tuesday, June 27, 2023

LeanIX aims to become the “Google Maps for Software”

LeanIX enables organizations to continuously transform. Our platform helps to efficiently organize, plan, and manage IT landscapes, supporting 1000+ customers with SaaS Management, Enterprise Architecture Management, and Value Stream Management.

As a Customer Success Manager for our mid-market customers, you will put customer value first and help us evolve the ways we provide it. Managing a portfolio of 40 to 60 customers, you will drive ideas to enable, communicate, and engage with our customers at scale. You will steer towards one-to-many, automated interaction paired with enablement material, in-product guidance, a customer community approach, and deliberate one-to-one meetings.

You prefer to see the customer journey as a whole and add fitting elements to each phase. You are curious to turn data into insights and derive need for action. You are eager to support your customers in becoming self-sufficient users of our tools.

Ultimately, you want your customers to constantly get business value out of the LeanIX SaaS subscription they pay for. You want to drive adoption, help your customers expand their subscription usage, and identify and mitigate churn risk early on.

Customer Success Manager EMEA – Mid-Market (f/m/d)
Connected remote, based close to one of our offices in Germany (Bonn, Munich, Berlin), The Netherlands (Amsterdam), France (Paris), London (UK) or Slovenia (Ljubljana)


  • Take on full responsibility for your Mid-Market customers based in EMEA (mainly based in DACH, BeNeLux, United Kingdom, France, Nordics)
  • Shape approaches to catering for the tech-touch segment at scale towards building up our Digital Customer Success Management
  • Work with state-of-the-art Customer Success tools (Gainsight, Salesforce) backed by a Customer Success Operations team
  • Collaborate with Customer Success Engineering, Support, Professional Services, Sales, Marketing, and Product
  • Add your style to a global, diverse team LeanIX, a fast-growing tech company and leader in the Enterprise Architecture category


  • 3+ years’ experience in a customer-facing role in the B2B SaaS industry (or related business)
  • Understanding of IT Management and Software Development/Operations in mid-market organizations
  • Customer dedication; excellent communication and advisory skills; an analytical and data-driven mindset paired with curiosity
  • Ability to deal with ambiguity, being pragmatic in a fast-growing and ever-changing environment
  • Fluent in English and German on a business level, French as a plus

LeanIX, The Continuous Transformation Platform® that efficiently organizes, plans and manages IT landscapes, supporting 1.000+ customers with our 3 solutions Enterprise Architecture Management, SaaS Management Platform and Value Stream Management.

LeanIX is not just a product, in fact it‘s a great place to work. Colleagues (500+) from dozens of countries jointly make our vision reality. We believe in transparent communication, personal development, diverse workforce, innovation by creating ideas that prove useful and that our world-class team deserves the best software stack money can buy.

At LeanIX we have a Connected Remote Work Mode which means you work remotely from your home office and from one of our offices. LeanIX teams and team members decide together on the work mode which suits them best. Next to that we have great benefits for you, CHECK OUT HERE WHAT IS IN FOR YOU! (

LeanIX is committed to being an equal opportunity employer. Diversity is vital to driving the growth and success of our company. If you need an equitable interview process alternative, please let our team know at You will be treated with the utmost respect and confidentiality.

All applicants will receive consideration for employment based on experience, qualifications, and competencies. LeanIX will not discriminate based on race, color, religion, belief, political affiliation, union membership, age, sex, pregnancy, sexual orientation, gender identity, national or ethnic origin, genetic information, creed, citizenship, disability, protected veteran or marital status, or any other status protected by applicable laws or regulations.