Technical Support Engineer
Hoxhunt
Technical Support Engineer
Join Hoxhunt and build a purposeful product that defends companies from cybercrime, help support the cyber skills training for 3m+ users to make the world more cyber secure - in a human centric way.
About Us
At Hoxhunt, we're on a mission to empower individuals and organizations to defend themselves against cyber threats. We believe that effective defense requires not only cutting-edge technology but also the expertise and dedication of exceptional individuals like you. If you're passionate about cybersecurity, integrations, AI-powered support and thrive in challenging environments, read on!
Hoxhunt is a rapidly growing company dedicated to providing top-notch cybersecurity solutions. Our support approach prioritizes quality, ensuring that every customer receives unparalleled support and guidance. As a Technical Support Engineer, you'll play a critical role in safeguarding our customers' digital assets.
Responsibilities
Technical Support & Troubleshooting
- Provide high-quality support to customers, with a focus on investigating and resolving complex technical issues.
- Troubleshoot integration-related challenges between our platform and other third-party solutions.
- Assist customers in diagnosing and resolving issues related to email infrastructure, including deliverability and security concerns.
- Troubleshoot identity and access management issues, including identity providers (IdPs) and authentication workflows.
Cross-Functional Collaboration & Process Improvement
- Participate in initiatives to develop and improve AI-powered support solutions that enhance customer self-service and operational scalability.
- Work closely with our development and product teams to escalate and resolve customer-reported issues, providing valuable insights for product improvement.
- Collaborate with customer success team to ensure seamless customer experience.
What We’re Looking For
- Prior experience in a technical support role.
- Strong troubleshooting skills
- Excellent written communication skills in English, with the ability to explain complex technical concepts clearly.
- Experience working with AI-powered support solutions or automation tools.
- Understanding of email infrastructure and security, including SPF, DKIM, DMARC, and email deliverability troubleshooting.
- Familiarity with identity providers (IdPs) and authentication protocols.
Expectations for the First 90 Days
First 30 Days:
- Gain a deep understanding of our product, integrations, and key use cases.
- Shadow senior team members to observe best practices in technical troubleshooting.
- Begin handling standard support requests independently.
First 60 Days:
- Dive deeper into our product's technical intricacies, expanding your knowledge base and troubleshooting capabilities.
- Take on more challenging support tickets independently, showcasing your ability to tackle complex technical issues.
- Identify opportunities for process optimization and efficiency gains within the support team, actively participating in discussions and initiatives.
First 90 Days:
- Establish yourself as a go-to resource for both customers and internal teams, leveraging your expertise to drive meaningful impact.
- Consistently deliver exceptional support experiences, going above and beyond to exceed customer expectations and foster long-term satisfaction and loyalty.
Compensation & Location
- Salary Range: 3800-4200 €/month
- Location: This role is based in Helsinki, Finland.
Our recruitment process
- Interview with our Talent Acquisition (30 min)
- Interview with our Hiring Manager (60 min)
- Technical Interview (60 min)
- Panel interview (90 min)
Why Join Us?
- Impactful Work – Play a pivotal role in securing organizations against cyber threats.
- Cutting-Edge Technology – Work with AI-powered support tools and cybersecurity integrations.
- Career Growth – Access ongoing opportunities for learning and advancement.
- Collaborative Culture – Join a supportive team where your expertise is valued.
If you're ready to take on the challenge of complex support cases and making a meaningful impact in cybersecurity, we want to hear from you. Apply now and join us in defending the digital world!
- Department
- Tech
- Role
- Support
- Locations
- Helsinki
- Remote status
- Hybrid
About Hoxhunt
Hoxhunt helps security leaders and employees join forces to prevent data breaches.
Hoxhunt is a Human Risk Management platform that goes beyond security awareness to drive behavior change and measurably lower risk. Data breaches start with people, so Hoxhunt does too. It combines AI and behavioral science to create individualized micro-training experiences people love. Employees learn to detect and report advanced phishing attacks. Operations teams respond fast with limited resources. Security leaders gain outcome-driven metrics to document reduced cybersecurity risk.
Hoxhunt works with leading global companies such as Airbus, IGT, DocuSign, Nokia, AES, Avanade, and Kärcher and partners with leading global cybersecurity companies such as Microsoft and Deloitte.
Technical Support Engineer
Join Hoxhunt and build a purposeful product that defends companies from cybercrime, help support the cyber skills training for 3m+ users to make the world more cyber secure - in a human centric way.
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