Enterprise Customer Success Manager
Hoxhunt
Enterprise Customer Success Manager
Join Hoxhunt and build a purposeful product that defends companies from cybercrime, help support the cyber skills training for 2.5m+ users to make the world more cyber secure - in a human centric way.
Hoxhunt in a nutshell
Hoxhunt was founded in 2016 by four visionaries. Today we are a team of 150 amazing people advancing one of the hottest scale-up companies in the human risk management category, with locations in the United States and Finland. Hoxhunt is one of the fastest-growing software companies in Finland, premiering in the Deloitte Fast 50 rankings for several consecutive years.
Hoxhunt educates employees on how to protect themselves and their employers against malicious cyberattacks. Our core belief is that the best way to do this is through frequent, personalized, and behavior-changing cybersecurity training. We have been featured in CIO Magazine, Forbes, Inc., EU-Startups, and many more publications.
Our daily work is guided by 3 core principles:
1. Hungry for feedback
2. Courage to take initiative
3. We succeed together
We hope that you share these values with us and are willing to contribute accordingly.
Enterprise Customer Success Manager
As our Customer Success Manager, working with global enterprise customers, you have a key role in supporting your customers with change management, acting as a trusted security advisor, helping them to build a more threat resilient culture. This is a strategic advisory role, with a consultative approach, where our services are customized to each customer’s unique needs. Your aim is to help customers get the most value out of our services. Although the services are customized for each customer, you are supported in your work with Hoxhunt’s scalable and global operations. This role involves active collaboration with our product team, and other internal stakeholders. As our value states, we succeed together, which is also integral for succeeding in this role. Previous experience from the cyber security industry is highly valued in this position due to the strategic and consultative nature of the role.
The base salary for this role is 5000 - 6000€.
What We're Looking For
- Experience in consulting, customer success management for enterprise accounts, internal cyber security program/project management positions or similar roles (5+ years).
- Upselling and cross-selling experience and proven track record of successful results.
- Experience from strategic and consultative advisory work (for example conducting strategic analyses, communication and change management plans etc.).
- Strong prioritisation and project management skills, with a customer-first mindset, staying true to deadlines while exceeding project goals.
- Previous experience from customer relationship development (for example partnership or supplier relationships).
- Interest in technology and confidence in using different technologies in your work.
- Data-driven approach in decision-making and in defining necessary actions or improvements.
- Passion for learning and a solution-oriented mindset.
- Courage to improve and develop processes when needed.
- Fluent written and spoken English is a must-have, other languages such as French and German are considered a plus.
Top reasons to join Hoxhunt
- Cybersecurity is a growing industry. You get to build a product that defends companies from cybercrime, help support the cyber skills training for vast amounts of everyday professionals, and make the world more cyber secure.
- Hoxhunt is a fast growing company. Since 2016, our team has grown from 4 founders to 150+ people.
- Flexible working hours and remote work possibility.
- New, fresh work facilities in Helsinki (gym and swimming pool included).
- Strong company culture and people-first approach.
- Extensive health care for all our employees.
- Fair compensation.
- A fun but ambitious environment with inspiring colleagues.
Our Process
Our recruitment process is:
- Interview with our Talent Acquisition (30min remote).
- Interview with Customer Success (60min remote)
- Homework completion independently (90min)
- Task presentation and meeting future colleagues in Customer Success (60min remote or on-site)
- Reference checks
Join us and be part of a team that values innovation, collaboration, and continuous learning. If you're excited to make an impact and grow your skills, we'd love to chat!
- Department
- Customer Success
- Locations
- Helsinki
- Remote status
- Hybrid
- Employment type
- Full-time
About Hoxhunt
Hoxhunt helps security leaders and employees join forces to prevent data breaches.
Hoxhunt is a Human Risk Management platform that goes beyond security awareness to drive behavior change and measurably lower risk. Data breaches start with people, so Hoxhunt does too. It combines AI and behavioral science to create individualized micro-training experiences people love. Employees learn to detect and report advanced phishing attacks. Operations teams respond fast with limited resources. Security leaders gain outcome-driven metrics to document reduced cybersecurity risk.
Hoxhunt works with leading global companies such as Airbus, IGT, DocuSign, Nokia, AES, Avanade, and Kärcher and partners with leading global cybersecurity companies such as Microsoft and Deloitte.
Enterprise Customer Success Manager
Join Hoxhunt and build a purposeful product that defends companies from cybercrime, help support the cyber skills training for 2.5m+ users to make the world more cyber secure - in a human centric way.
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