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Customer Success Manager, Onboarding (US)

Hoxhunt

Hoxhunt

Customer Service, Sales & Business Development
Posted on Thursday, May 16, 2024
Customer Success · Minneapolis · Hybrid

Customer Success Manager, Onboarding (US)

Join Hoxhunt and build a purposeful product that defends companies from cybercrime, help support the cyber skills training for 1m+ users to make the world more cyber secure - in a human centric way.

Hoxhunt in a nutshell

Hoxhunt was founded in 2016 by four visionaries. Today we are a team of 140 amazing people advancing one of the hottest scale-up companies in the human risk management category, with locations in the United States, Finland and the United Kingdom. Hoxhunt is the fastest-growing software company in Finland, premiering in the Deloitte Fast 50 rankings for three consecutive years.

Hoxhunt educates employees on how to protect themselves and their employers against malicious cyberattacks. Our core belief is that the best way to do this is through frequent, personalized, and behavior-changing cybersecurity training. We have been featured in CIO Magazine, Forbes, Inc., EU-Startups, and many more publications. We have also been listed as one of the 10 hottest startups to work for in 2019 and developer students’ Top 10 Dream Employer in 2021 in Finland.

Our daily work is guided by 3 core principles:
1. Hungry for feedback
2. Courage to take initiative
3. We succeed together

We hope that you share these values with us and are willing to contribute accordingly.


The What

We are now looking for an ambitious and driven Customer Success Manager to join our onboarding team to work with onboarding clients in the US market. You get to work with the world’s leading companies in a growing industry with matters that are crucial for companies. As an onboarding manager, your responsibility is to successfully implement new customers regardless of their email and technical set-up. You will guide the customer through our onboarding process ensuring they get the first value and successful start to their Hoxhunt journey. You will also be carrying out pre-sales work.

Your responsibilities go beyond implementation and project management all the way into change management, consulting and training. Our sales, customer success and technical support teams are your most frequent collaboration partners. Your most important KPI is time to value.This position plays an important part in scaling the operations our international expansion.

This role is based out of Minneapolis.

    The Who

    We are looking for a person who goes above and beyond to help our customers successfully launch our service and deliver quick wins at the beginning of the customer journey. Additionally, we expect you to have/be:

    • 2 years of experience in customer onboarding, preferably working with a technical product and integration implementation
    • fluent in English
    • able to prioritize and approach project deadlines in a disciplinary way
    • curious about technology and confident using it as part of your daily work
    • passionate about learning
    • a solutions-oriented mindset and strive to constantly improve

    Working in a start-up environment or in the cybersecurity industry is highly beneficial. Having worked with M365, G-Suite, on-prem exchange or hybrid environments as well as multi-tenant implementations, SCIM and SSO is beneficial for the role, but not a requirement.

      The Why

      Cybersecurity is a growing industry. You get to build a product that defends companies from cybercrime, help support the cyber skills training for vast amounts of everyday professionals, and make the world more cyber secure. On top of this, we offer:

      • A solid product (users in 100+ countries globally) including super interesting possibilities within gaming and education
      • A possibility to join a scale up that adds variation to your everyday work-life
      • A friendly, diverse team including members with different backgrounds
      • Extensive health care for all employees
      • Fair compensation
      • A fun, ambitious environment with a lot of laughter

      The How

      Our recruitment process is as follows:

      1. Call with Talent Acquisition (30min remote)
      2. Meeting your closest future colleague (60min remote)
      3. Homework followed by panel interview (max 90min independent work + 60min remote interview)

      We will also contact two references as part of our hiring process. If you are interested, don't hesitate to apply. We will proceed with interviews right away and complete the hire as soon as we find a match.

      Department
      Customer Success
      Locations
      Minneapolis
      Remote status
      Hybrid
      Contact Sara Henriksson Talent Acquisition Lead – People

      About Hoxhunt

      Hoxhunt helps security leaders and employees join forces to prevent data breaches.

      Hoxhunt is a Human Risk Management platform that goes beyond security awareness to drive behavior change and measurably lower risk. Data breaches start with people, so Hoxhunt does too. It combines AI and behavioral science to create individualized micro-training experiences people love. Employees learn to detect and report advanced phishing attacks. Operations teams respond fast with limited resources. Security leaders gain outcome-driven metrics to document reduced cybersecurity risk.

      Hoxhunt works with leading global companies such as Airbus, IGT, DocuSign, Nokia, AES, Avanade, and Kärcher and partners with leading global cybersecurity companies such as Microsoft and Deloitte.

      Founded in 2016
      Coworkers 140
      Customer Success · Minneapolis · Hybrid

      Customer Success Manager, Onboarding (US)

      Join Hoxhunt and build a purposeful product that defends companies from cybercrime, help support the cyber skills training for 1m+ users to make the world more cyber secure - in a human centric way.

      Already working at Hoxhunt?

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