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Head of Revenue Operations



Sales & Business Development, Operations
Denver, CO, USA · Atlanta, GA, USA
Posted on Thursday, April 25, 2024

About Gelato
Gelato has built the world's largest and most global platform for on-demand production and fulfillment of customized products. Today, those products are part of huge markets, such as apparel, wall-art, drinkware, digitally printed books, greeting cards. In the future, the market opportunities are endless thanks to new technologies such as 3D printing. We support a new wave of e-commerce entrepreneurs to sell their creativity globally, with a more local and sustainable production. With local production and exact matching of supply and demand, there is no waste, and carbon emissions are reduced.

We own no assets - we build the software that connects world-class production facilities all across the world. We have more than 100 production partners in 32 countries. In 72 hours we can reach more than 5 billion people with customized products in a smarter, faster, and greener way.

Gelato consists of three different business units, starting with Optimalprint as our B2C business, offering personalized products to consumers all over the world. Secondly, GelatoCreate caters to creators through our software platform and connects them with a global range of production partners. Lastly, we have our newest business unit, GelatoConnect. With GelatoConnect, we have built the largest ecosystem in the printing industry, which offers cost savings and efficiency for all improvements for all production hubs.

What you will be doing
As the Head of Revenue Operations, you’ll play a critical role in driving Gelato’s revenue growth and operational excellence across multiple channels and international markets. Reporting directory to the Chief Revenue Officer, you will ensure that our customer facing teams are strategically aligned and equipped with the best tools and running the best processes to maximize efficiency and effectiveness.

Some of your responsibilities will include

  • Collaborate directly with Sales, Client Success, Marketing, and Finance to determine strategy, design and deliver enablement programs, implement reporting processes for the analysis of performance metrics, and influence alignment of all revenue operations.
  • Drive continuous improvement by defining standard operating cadences within forecast calls, key metric reviews, and quarterly business reviews.
  • Design processes and controls to maintain high levels of quality, accuracy, and reliability in the revenue cycle key performance indicators.
  • Drive the development and implementation of scalable processes and systems to improve the efficiency and accuracy of the company's revenue operations
  • Own and optimize the lead to cash process with at the center of a well-integrated GTM system that has one source of truth, easily produces insights and is optimized for end users.
  • Manage and optimize the revenue operations process, from lead generation to customer acquisition and retention inclusive of commercial and production partners.
  • Partner with Sales Leadership, Finance, Product and Legal on pricing optimization and contract standardization.
  • Support the business & assist the leader(s) in strategy, deal acceleration, operational effectiveness & other day to day support.
  • Uncover areas within the business to drive performance improvements that unlock productivity & accelerate revenue.
  • Support annual planning cycles and own ongoing administration of compensation plans, quota design, revenue forecasting and territory management. You will own the revenue forecast and financial/strategic annual plan.
  • Supporting sales leadership to build systems for sales enablement and systems training. Build systems to track and report out on customer health
  • Data driven analysis across the entire revenue lifecycle leading to tactical areas of improvement that drive results.

Who you are
You have a start-up mentality, incredible stamina, resilience, and grit. You’re a doer. You change until you win. You feel comfortable getting your hands dirty while never losing sight of long-term ambition. You are confident in your abilities and experience, yet humble and curious in your execution. Embracing change, complexity, and ambiguity while also navigating a little bit of chaos is essential for success in this role. Working in Gelato means not only thriving in such an environment, but also finding comfort in being uncomfortable.

  • At least 5+ years’ experience as a leader in revenue or business operations resulting in a thorough understanding of best practices related to Revenue Cycle Operations processes and systems.
  • Experience in a high-growth environment, preferably in Saas or e-commerce.
  • Experience owning the end-to-end revenue and billing operations process, ensuring accuracy, efficiency, and compliance.
  • Demonstrated experience owning and optimizing an international, multi-channel lead-to-cash process.
  • Consistent track record aligning diverse teams and navigating through complex business change.
  • Capable of using iteration to build ahead for both current and future state needs.
  • High level of comfort navigating ambiguity and bringing structure and order to complex problems.
  • Experience selecting and configuring an optimized go-to-market tech stack.
  • Hands-on, expert level skills with
  • Strong analytical skills with the ability to interpret data and make data-driven decisions.
  • Excellent communication and leadership skills with the ability to collaborate effectively across teams.
  • Strategic thinker with a results-oriented mindset and the ability to drive change and innovation

What it’s like to work at Gelato
We are a customer-obsessed team with the ambition to change the world by connecting technology to the printing industry and making it much more sustainable. Everyone who joins our team must feel genuinely intrigued and motivated by our mission. We expect a lot. We are a driven team with big goals, so we seek individuals who are genuinely passionate about their work and possess an entrepreneurial spirit. Our culture is unique and we live by our values, so it's worth learning more about our culture and how we work before presenting your application.

At Gelato, we pride ourselves on our global presence with 16 offices worldwide, fostering a dynamic and diverse work environment. Rooted in a culture that values collaboration, creativity, and camaraderie, we actively cultivate a company culture that thrives on shared experiences. We encourage team members to embrace this culture by working from our inspiring office spaces at least three days a week, allowing for meaningful connections and collective growth.

Lastly, we ask that you please upload your CV in English, regardless of which country you are applying from.