Flatpay is one of Europe's fastest-growing fintech companies, now expanding across the UK.

Role: IT Desk Support Specialist
Location: 5 days a week, London

As our IT Desk Support Specialist you will be the first point of contact for technical support across our UK organisation. This is a hands-on role within our IT, Workplace and Facilities team in London, working closely with colleagues across the business to keep everyone productive every day. It is a newly created position with real scope to shape it as we grow.

Responsibilities

• Providing first-line IT support via desk-side, phone, email and ticketing systems

• Diagnosing and resolving hardware, software, network and access issues

• Onboarding new starters: preparing equipment, configuring accounts and setting up system access

• Setting up and maintaining laptops, desktops, monitors, mobile devices and other IT kit

• Managing user accounts, permissions and access requests in line with security policy

• Owning the IT support ticket queue and keeping SLAs on track

• Maintaining accurate IT asset records and inventory

• Supporting off-boarding and pitching in with the wider Workplace and Facilities team when needed

Skills & Attributes

• Experience in an IT helpdesk, service desk, or desktop support role

• Strong troubleshooting skills: you work the problem, not the panic

• Good working knowledge of Windows, Microsoft 365 and common workplace IT

• Familiarity with IT service management and ticketing tools

• Clear communicator: able to explain technical issues to non-technical colleagues

• Comfortable managing multiple priorities in a fast-moving environment

• Proactive ownership: you see a problem and see it through to resolution

Our Values

At Flatpay, how we work matters as much as what we achieve.

• Happy Humans - We bring energy to our work and create teams people enjoy being part of.

• No Assholes - We perform at a high level while treating colleagues and customers with respect.

• It's Our Business, Own It - Everyone takes responsibility and manages their work like it's their own business.

• Start With No - We challenge ideas, think commercially and focus on what truly creates value.

• Sky-High Ambitions - We set bold goals and expect people to keep raising the bar.

• The Best Argument Wins - Titles don't decide outcomes. We debate openly to reach the best decisions.

What's in it for you

• Medicash EAP and Medicash Proactive health support

• Bupa Select private healthcare

• Refer-a-friend scheme: earn up to £500 for every successful referral

Background & Requirements

• Previous experience in an IT helpdesk, service desk, or desktop support role

• Right to work in the UK without sponsorship