Facilities Assistant

Flatpay is one of Europe's fastest-growing fintech companies and we've recently launched in the UK.

Role Details

Role: Facilities Assistant
Location: 5 days a week – London, White City

About the Role

Our Facilities team sits at the heart of our London office. We make sure everything runs smoothly so our teams can focus on growing the business. As a Facilities Assistant, you'll play a key role in creating a workplace where people feel welcomed, supported, and set up for success.

This is a hands-on, varied role where no two days are the same. You'll work closely with our Facilities Manager, juggle different priorities, solve problems quickly, and interact with colleagues across the business every day.

Please note this is an entry level role and we welcome applications looking to begin or develop their career in this field.

Responsibilities

• Creating a safe, welcoming, and well-organised workspace
• Setting up desks, laptops, monitors, and starter kits for new joiners
• Supporting onboarding to give new employees a great first-day experience
• Ordering and managing office supplies, snacks, drinks, and merchandise
• Coordinating with suppliers, couriers, warehouse teams, and contractors
• Managing and responding to internal helpdesk tickets
• Supporting office moves, restacking, and space reconfigurations
• Keeping track of IT equipment, phones, and marketing materials
• Assisting with admin tasks such as parking, mileage tracking, and DocuSign requests
• Handling ad-hoc tasks and light maintenance to keep the office looking its best

Skills & Attributes

• Organised and dependable
• Proactive, with a 'happy to chip in' attitude
• Calm under pressure when things get busy
• Comfortable using Google Workspace, Excel, email, and basic systems
• Confident setting up simple IT equipment (monitors, keyboards, docking stations)
• Strong attitude, reliability, and willingness to learn

Our Values

At Flatpay, how we work matters as much as what we achieve.

Happy Humans — We bring energy to our work and create teams people enjoy being part of.
No Assholes — We perform at a high level while treating colleagues and customers with respect.
It's Our Business, Own It — Everyone takes responsibility and manages their work like it's their own business.
Start With No — We challenge ideas, think commercially and focus on what truly creates value.
Sky-High Ambitions — We set bold goals and expect people to keep raising the bar.
The Best Argument Wins — Titles don't decide outcomes. We debate openly to reach the best decisions.

Background & Requirements

• Experience in a facilities, office support, or similar hands-on operations role (not required for the right candidate)
• Fluent in English
• Right to work in the UK (visa sponsorship is not available for this role)

Hiring Process

1. Application Review — Our Talent Team reviews your CV to assess experience and potential fit.
2. Talent Team Call (20–30 minutes) — A conversation to understand your background and discuss what motivates you.
3. 1:1 Microsoft Teams interview with Manager
4. Offer — Successful candidates receive a fast turnaround to offer.