Chief of Staff
Flatpay
People & HR, Operations
London, UK
Chief of Staff
About the job
Location: 5 days a week — London Head Office, White City (W12 7FR)
Reports to: Managing Director, UK
What you'll do
- Identify, scope and lead strategic projects end-to-end, from initial problem framing through to execution and measurable impact.
- Build the business cases, financial models and analyses that sit behind our most important decisions.
- Own special projects as they arise: GTM strategy for new product launches, opening new functions, and geographic expansion across the UK.
- Work closely with the Managing and Commercial Director on improving commercial performance and monitoring unit economic impact.
- Work closely alongside the heads of SDR, Field Sales and Portfolio Management, with a path into a leadership role in one of these functions at some point in the future.
Who you are
- Analytical and rigorous. You build models and analyses to a high standard and know how to derive the so-what from the analysis.
- A clear communicator. You can simplify complex processes into actionable, understandable initiatives for the broader organisation.
- High agency. You’re proactive, roll up your sleeves, and find ways to get things done in ambiguous environments.
- Commercially ambitious. You want to run a large commercial function (100+ people) one day — this role will prove it.
- Low ego, high impact. You care about the outcome, not the credit, and you make the people around you better.
- Operationally sharp. Excellent stakeholder management, strong organisation, and comfortable holding multiple priorities at once.
- Technically capable. Proficient in Excel and PowerPoint, and comfortable using AI-based tools (e.g. Claude Code, ChatGPT).
- 3–5 years of experience in management consulting, investment banking, or a high-growth startup.
- A degree in Business, Economics, Finance, Engineering or a related discipline.
- Prior exposure to commercial strategy, operations or go-to-market planning is a strong plus.
About us
Welcome to Flatpay!
Flatpay is not just another payment solution; we are dedicated to innovating the market for payment solutions and financial services in the SME segment with our customer-centric and transparent services.
Today, we are one of the fastest-growing fintech companies out of the Nordics - and Denmark's fastest unicorn!
Flatpay is more than just work. We believe in fostering a vibrant and fun work culture where our ambitious colleagues can thrive. As part of our team, you will be one of +1.700 passionate colleagues dedicated to making a difference in the world of payments.
What sets Flatpay apart is our dedication. We continuously strive to stay ahead of the curve, adapting our solutions to meet our client's evolving needs.
Let's shape the future of merchants together!
