People Operations Partner
Flatpay
People & HR, Operations
London, UK
People Operations Partner
About the job
Role: People Operations Partner
Location: 5 days a week — London Head Office, White City (W12 7FR)
Reporting to: Head of HR, UK
A hands-on operational role supporting the smooth running of HR processes across our UK business - ensuring employee lifecycle activity, documentation and systems run accurately and consistently.
Working closely with the Head of HR and the wider People team, you’ll keep employee lifecycle processes moving smoothly, maintain accurate documentation, and give managers practical support when navigating HR procedures. This role suits someone who enjoys structure, organisation and improving processes in a fast-growing environment.
Responsibilities
- Support key stages of the employee lifecycle, including onboarding, probation management, role changes and offboarding.
- Maintain accurate employee records and HR documentation in our HR system (Personio), ensuring data is consistent and up to date.
- Provide practical guidance to managers and employees on HR processes, policies and procedures, and respond to day-to-day HR queries.
- Support the monthly payroll process by ensuring employee data changes are recorded correctly, and work with Finance and payroll providers to ensure information is accurate.
- Track probation timelines and prompt managers to complete required reviews on time.
- Support the consistent application of HR policies and assist with maintaining compliance with UK employment legislation.
- Help improve and organise HR operational processes over time, identifying ways to make things smoother for the business.
Skills & Attributes
- Experience in HR Operations, HR Administration or HR Generalist roles.
- Strong organisational skills and excellent attention to detail.
- Comfortable working in a fast-paced, fast-growing environment.
- Experience using HR systems (such as Personio, HiBob or similar).
- Confident communicating with managers and employees at all levels.
- Pragmatic, organised and solutions-focused.
Our Values
At Flatpay, how we work matters as much as what we achieve.Happy Humans — We bring energy to our work and create teams people enjoy being part of.
No Assholes — We perform at a high level while treating colleagues and customers with respect.
It’s Our Business, Own It — Everyone takes responsibility and manages their work like it’s their own business.
Start With No — We challenge ideas, think commercially and focus on what truly creates value.
Sky-High Ambitions — We set bold goals and expect people to keep raising the bar.
The Best Argument Wins — Titles don’t decide outcomes. We debate openly to reach the best decisions.
Background & Requirements
- Fluent in English.
- Right to work in the UK (unfortunately we can’t offer visa sponsorship right now).
Hiring Process
- Application Review — Our Talent Team reviews your CV to assess experience and potential fit.
- Talent Team Call (20–30 minutes) — A conversation to understand your background and discuss what motivates you.
- 1:1 Microsoft Teams interview with the Hiring Manager.
- Offer — Successful candidates receive a fast-turnaround offer.
About us
Welcome to Flatpay!
Flatpay is not just another payment solution; we are dedicated to innovating the market for payment solutions and financial services in the SME segment with our customer-centric and transparent services.
Today, we are one of the fastest-growing fintech companies out of the Nordics - and Denmark's fastest unicorn!
Flatpay is more than just work. We believe in fostering a vibrant and fun work culture where our ambitious colleagues can thrive. As part of our team, you will be one of +1.700 passionate colleagues dedicated to making a difference in the world of payments.
What sets Flatpay apart is our dedication. We continuously strive to stay ahead of the curve, adapting our solutions to meet our client's evolving needs.
Let's shape the future of merchants together!
