Product Specialist
Flatpay
What you'll do
In the first 30 days, you will:
- Get to know the company & people
- Get first hands experience with our customers doing field trips.
- Be introduced to current work structures and processes.
- Get your hands dirty in different support scenarios.
- Get introduced and trained in 2-level support softwares.
- Expand your product knowledge by field trips to existing customers
- Be included in planning of the future for the POS.
- Provide valuable insights from field visits to inform design and refinement of user-friendly, robust, and scalable POS systems.
- Offer 2nd support to our customers, customer service and field organization, including handling complex queries and technical issues.
- Gather user feedback and market trends to drive continuous improvements in our POS offerings.
- Maintain comprehensive knowledge of the POS landscape, conducting training sessions for the organization and keeping our Help Center up to date.
Who you are
- Proficiency in French and English.
- Familiarity with modern POS technologies and software tools is beneficial but not required.
- Exceptional problem-solving skills and meticulous attention to detail.
- Tech-driven or the desire to be.
- Strong communication and teamwork abilities.
- Technical background is a plus.
- Background in the retail or hospitality sector is a plus.
- Understanding of payment processing standards and compliance is plus.
Why Flatpay?
• A collaborative, innovative, and supportive work environment
• Opportunities for career growth and professional development
• A chance to work with a forward-thinking team in the vibrant city of Paris while having the opportunity to visit our other markets
You'll be part of a team where your contributions significantly impact our product's success and customer satisfaction. We offer a vibrant work environment, substantial opportunities for professional growth, and the thrill of being part of a fast-expanding tech company.
Contact info
If you're passionate about POS technology and looking to make a significant impact in a growing company, we want to hear from you!
About us
Welcome to Flatpay!
Flatpay is not just another payment solution; we are dedicated to innovating the market for payment solutions and financial services in the SME segment with our customer-centric and transparent services.
Flatpay is more than just work. We believe in fostering a vibrant and fun work culture where our ambitious colleagues can thrive. Our goal? To create the next unicorn straight out of Denmark. As part of our team, you will be one of +600 passionate colleagues dedicated to making a difference in the financial world.
What sets Flatpay apart is our dedication. We continuously strive to stay ahead of the curve, adapting our solutions to meet our client's evolving needs.
Let's shape the future of 7 million European merchants together!