Flatpay is dedicated to revolutionizing the payment industry with innovative solutions that enhance user experience and drive efficiency. Our commitment to technology and customer satisfaction has positioned us as a leader in the FinTech sector. As a dynamic and growing company, we are seeking a skilled Product Specialist to join our team in Paris. This role is ideal for those with a keen interest in point-of-sale technology and a strong desire to develop expertise in this field. You will play a crucial role in supporting, developing, optimizing, and maintaining our advanced point-of-sale solutions, providing exceptional service to our diverse clientele.

You will be reporting to the Lead Product Specialist in Denmark while working from our Paris office, and should expect to travel to our other markets a couple of times a year.

In the first 30 days, you will:

1. Get to know the company & people
2. Get first hands experience with our customers doing field trips.
3. Be introduced to current work structures and processes.
4. Get your hands dirty in different support scenarios.

In your first 60 days, you will:

1. Get introduced and trained in 2-level support softwares.
2. Expand your product knowledge by field trips to existing customers
3. Be included in planning of the future for the POS.

Key Responsibilities:

• Provide valuable insights from field visits to inform design and refinement of user-friendly, robust, and scalable POS systems.
• Offer 2nd support to our customers, customer service and field organization, including handling complex queries and technical issues.
• Gather user feedback and market trends to drive continuous improvements in our POS offerings.
• Maintain comprehensive knowledge of the POS landscape, conducting training sessions for the organization and keeping our Help Center up to date.

To succeed in this role, we are looking for candidates with:

• Proficiency in French and English.
• Familiarity with modern POS technologies and software tools is beneficial but not required.
• Exceptional problem-solving skills and meticulous attention to detail.
• Tech-driven or the desire to be.
• Strong communication and teamwork abilities.

Desirable Experience:

• Technical background is a plus.
• Background in the retail or hospitality sector is a plus.
• Understanding of payment processing standards and compliance is plus.

• Competitive salary
• A collaborative, innovative, and supportive work environment
• Opportunities for career growth and professional development
• A chance to work with a forward-thinking team in the vibrant city of Paris while having the opportunity to visit our other markets

You'll be part of a team where your contributions significantly impact our product's success and customer satisfaction. We offer a vibrant work environment, substantial opportunities for professional growth, and the thrill of being part of a fast-expanding tech company.

Please submit your resume and a brief cover letter explaining why you are the ideal candidate for this role.
If you're passionate about POS technology and looking to make a significant impact in a growing company, we want to hear from you!

Welcome to Flatpay!

Flatpay is not just another payment solution; we are dedicated to innovating the market for payment solutions and financial services in the SME segment with our customer-centric and transparent services.

Flatpay is more than just work. We believe in fostering a vibrant and fun work culture where our ambitious colleagues can thrive. Our goal? To create the next unicorn straight out of Denmark. As part of our team, you will be one of +600 passionate colleagues dedicated to making a difference in the financial world.

What sets Flatpay apart is our dedication. We continuously strive to stay ahead of the curve, adapting our solutions to meet our client's evolving needs.

Let's shape the future of 7 million European merchants together!