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Technical Support Engineer

Element

Element

IT, Customer Service
Berlin, Germany
Posted on Thursday, May 23, 2024

WHO WE ARE.

Element develops a secure, sovereign and interoperable communications platform, devised primarily for government, defence and public sector organisations. An alternative to Microsoft Teams or WhatsApp that gives people and organisations the independence to communicate with confidence.

We are a for-profit company that is committed to open source. We build Element on top of an open protocol called Matrix, which was created by the same team that leads Element. Matrix is an open source project managed by the non-profit Matrix.org Foundation.

Element works closely with BWI on the BwMessenger for the German Armed Forces, NATO, the United Nations, the Interdepartmental Digital Directorate (DINUM) in the French government for Tchap, the UK MOD, the US DOD and Germany’s Federal Ministry of the Interior and Home Affairs and Dataport on the development of a sovereign workplace for public administration.

In Germany, Matrix has also been mandated by Gematik for healthcare communications, and is generally widely used across every government level (from local to federal), becoming the de facto standard for sovereign and secure communications. As the creators of Matrix, Element is the best placed to surf this opportunity and strengthen its market leader position.

We build things for everyone, and we know we can’t succeed without a diverse team. Our hiring process is crafted to be respectful and give candidates the best chance to show us what you can do. If we ever fall down on this, please let us know.

THE ROLE.

The most important thing is that you believe passionately in the mission of decentralisation of the internet. More specifically that you believe that communications should not be centralised in the hands of a small number of very large organisations and instead individuals should control their own data and choose who they share it with.

Element Support Engineers provide a first line of technical expertise for both our On Premise and Hosted Cloud customers.

Element is a global company with a strategic focus on the German public sector. As such, we’re looking to add a German fluent speaker (C1 level) to our Support team. Fluent English and German is essential, and experience working with German Government customers would be highly valued.