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Engagement Manager (remote from Germany)



Germany · Remote
Posted on Wednesday, August 30, 2023

Headquartered in New York City, Dataiku was founded in Paris in 2013 and achieved unicorn status in 2019. Now, more than 1,000+ employees work across the globe in our offices and remotely. Backed by a renowned set of investors and partners including CapitalG, Tiger Global, and ICONIQ Growth, we’ve set out to build the future of AI.

Dataiku is looking for an Engagement Manager to join the Customer team. The ideal candidate is an energetic individual who is passionate about AI and is keen to solve business problems. You will be responsible for driving smooth client roll out of our product. It requires skilled coordination of the deployment, training, adoption and use case delivery activities, in order for our customers to derive the maximum value from our software.

As a part of the Global Services team, the Engagement Manager has the following responsibilities:

  • Manage the client relationship, needs, and ensure customer satisfaction throughout the implementation process
  • Lead the services projects, managing risks, and ensuring the team's processes and tasks are carried out efficiently.
  • Project-manage the delivery to our clients of Dataiku’s suite of professional services: such services include assisted software installation, customer training/coaching, and development of data science projects
  • Build and maintain relationships with key partners
  • Collaborate tightly with the other customer facing teams at Dataiku
  • Contribute to the standardization of our implementation processes while Dataiku continues its rapid growth

You'd be a great fit if you:

  • 3 years + of experience in a customer facing role and/or project management in a technical context
  • Have an understanding and practical experience with modern project management methodologies and software delivery. Experience in enterprise data projects is a plus
  • An interest in staying up to date on the latest techniques surrounding data and AI (Coding, Machine Learning, Databases, Cloud stacks…). You must be technically-minded, but you don’t have to be an engineer to do well here
  • An organized, resourceful, process-oriented mind, with an ability to work in autonomy
  • Good communication skills, with an ability to explain complex concepts to varying degrees of technical audiences
  • Thrive in the building and iteration of efficient processes
  • Fluent in German and English
About Dataiku:
Dataiku is the platform for Everyday AI, systemizing the use of data for exceptional business results. By making the use of data and AI an everyday behavior, Dataiku unlocks the creativity within individual employees to power collective success at companies of all sizes and across all industries. Don’t get us wrong: we are a tech company building software. Our culture is even pretty geeky! But our driving force is and will always remain people, starting with ours. We consider our employees to be our most precious asset, and we are committed to ensuring that each of them gets the most rewarding, enjoyable, and memorable work experience with us. Fly over to Instagram to learn more about our #dataikulife.
Our practices are rooted in the idea that everyone should be treated with dignity, decency and fairness. Dataiku also believes that a diverse identity is a source of strength and allows us to optimize across the many dimensions that are needed for our success. Therefore, we are proud to be an equal opportunity employer. All employment practices are based on business needs, without regard to race, ethnicity, gender identity or expression, sexual orientation, religion, age, neurodiversity, disability status, citizenship, veteran status or any other aspect which makes an individual unique or protected by laws and regulations in the locations where we operate. This applies to all policies and procedures related to recruitment and hiring, compensation, benefits, performance, promotion and termination and all other conditions and terms of employment. If you need assistance or an accommodation, please contact us at: