Process Engineer - Customer Integrations
Cover Genius
Customer Service
Amsterdam, Netherlands
Posted on Nov 6, 2024
The Company
Cover Genius is a Series E insurtech that protects the global customers of the world’s largest digital companies including Booking Holdings, owner of Priceline, Kayak and Booking.com, Intuit, Uber, Hopper, Ryanair, Turkish Airlines, Descartes ShipRush, Zip and SeatGeek. We’re also available at Amazon, Flipkart, eBay, Wayfair and SE Asia’s largest company, Shopee. Our partners integrate with XCover, our award-winning insurance distribution platform, to embed protection for millions of customers worldwide each year.
Our team and products have been recognized with dozens of awards including by the Financial Times which ranked Cover Genius as the #1 fastest-growing company in APAC in 2020. Our diverse team across 20+ countries and many language groups commit itself to diverse cultural programs, in particular “CG Gives” which makes social entrepreneurs out of us all and funds development initiatives in global communities.
Our People are
Bold, Authentic, Purposeful and Inspired
Our People are not
Perfect, Traditional, Complacent or Cautious
As a Process Engineer in Customer Integrations, you embody the strategy and vision of the Customer Function. This role is central to driving program and product launches and ensuring that all local and partner-specific requirements are seamlessly integrated into our operational and technological frameworks.
You will spearhead cross-functional initiatives with Insurance, Partner Services, and Insurance Technical Solutions, contributing to operational reviews and driving product and integration changes to improve customer experience and overall operational performance. This role also involves leading external communications with partners, vendors, and underwriters and aligning strategic objectives with our operational capabilities and service design.
As a strategic navigator and architect of customer solutions, your insights and guidance are essential in shaping strategies, product changes, and solutions that epitomise operational excellence. Your in-depth analyses of operational challenges and strong understanding of our operations, including the customer and claims journey, are key to driving the continuous evolution of our products and services, aligning them with our company strategy, customer needs, and aspirations.
What will your day look like? You will...
- Build initiatives across Insurance, Partner Services, and Insurance Technical Solutions, ensuring strategic alignment and effective integration of new products and services
- Utilise data and analytics to inform strategic decisions and improve customer outcomes
- Drive the launch of new programs and products, ensuring they meet local and partner-specific requirements while aligning with our overarching strategy and vision
- Conduct in-depth operational reviews, identifying challenges and opportunities for improvement to enhance overall performance and impact
- Manage communication and strategic alignment with partners, vendors, and underwriters, showcasing our operational capabilities and service design
- Collaborate with Customer Platform and Service Design team, developing and implement solutions to optimise the end-to-end customer and claims journey, ensuring a seamless and satisfying experience
- Provide strategic insights based on a deep understanding of our operations, driving our products and services' continuous improvement and evolution.
What you will bring
- 5 or more years of experience with process optimisation, UX, design, and operations management in Tech, Supply Chain, or Manufacturing industry
- Proficiency in utilising data and analytics to drive strategic decisions, improve customer outcomes, and identify areas for optimisation
- Proven ability to manage and develop relationships with key external and internal stakeholders
- Experience working in high-performing multi-disciplinary teams in a technology first company
- Experience with lean development, human-centered design and can put yourself in the customer's shoes, ensuring that customer experiences are friendly and digestible
- Be technically minded. One of the main systems used by Process Engineers is a low-code platform that was developed in-house so familiarity with systems architecture is key
- University degree in engineering or similar background.
Why Cover Genius?
Cover Genius not only cares about being the best in our industry, we care about our team. We’re a business that understands life can be fluid and so we flex to ensure we provide the environment to suit that. What does that mean?
• Flexible PTO. Taking time out is important for our teams to enjoy life and stay fresh.
• Employee Stock Options - we want our people to share in our success, we reward them with ownership for their contribution in creating a world-class company.
• Work with like-minded people who are passionate about both the work we're doing and giving back. Our CG Gives programs enables us to all become philanthropists through our peer recognition and rewards system.
• Social Initiatives - pictures speak a thousand words!
* Cover Genius promotes diversity and inclusivity. We don't tolerate discrimination, demeaning treatment of anyone, or harassment due to race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or any other legally protected status.
