Senior Designer
Cover Genius
Design
London, UK
Posted on Oct 9, 2024
The Company
Cover Genius is a Series E insurtech that protects the global customers of the world’s largest digital companies including Booking Holdings, owner of Priceline, Kayak and Booking.com, Intuit, Uber, Hopper, Ryanair, Turkish Airlines, Descartes ShipRush, Zip and SeatGeek. We’re also available at Amazon, Flipkart, eBay, Wayfair and SE Asia’s largest company, Shopee. Our partners integrate with XCover, our award-winning insurance distribution platform, to embed protection for millions of customers worldwide each year.
Our team and products have been recognized with dozens of awards including by the Financial Times which ranked Cover Genius as the #1 fastest-growing company in APAC in 2020. Our diverse team across 20+ countries and many language groups commit itself to diverse cultural programs, in particular “CG Gives” which makes social entrepreneurs out of us all and funds development initiatives in global communities.
Our People are
Bold, Authentic, Purposeful and Inspired
Our People are not
Perfect, Traditional, Complacent or Cautious
About the Role
As Cover Genius continues to grow and more people choose our products to protect them, our Customer Operations Team’s role is to ensure that the customer remains at the centre of our post-purchase processes - claims, payments and customer support.
As a Senior Designer, you will own Experience Design in Customer Operations. In addition to improving and transforming the design of our existing customer experiences, you will also work on new features that will help us add value well beyond what customers expect from an insurance company.
You will work closely with Content Owners, Product Managers, Business Analysts and Engineers to explore customer problems and solve design challenges with simple and impactful solutions. You will create design assets and build a robust design system that different stakeholders can use to align on the customer experience.
What will your day look like? You will...
- Collaborate closely with a cross-functional team to deliver design solutions for new and existing features across the XCover product
- Deliver concepts from user and customer research, translating these into polished UI designs and workflows to effectively communicate your interaction
- Test multiple solutions to iterate to the right design as evidenced by data
- Take a human-centred design approach, rapidly testing and iterating designs with both internal stakeholders and end-users
- Solve customer problems with a focus on the best experience while balancing company goals, technical feasibility, regulatory constraints and cost of implementation
- Contribute to our product design across the entire end-to-end design process
- Design new features, improve existing features and contribute to our overall product vision and design direction utilising skills across research, user experience, interaction and visual design
- Maintain clear documentation of design processes, decisions and guidelines to ensure consistency.
To help us level up, you'll ideally have:
- Minimum of 5+ years experience in UI design
- Advanced Figma skills are a must for this role. You will be prototyping and building design systems
- Collaborate with stakeholders to understand business requirements and create innovative solutions that align customer expectations with product capability
- Understanding user needs, business goals and translating them into user-friendly solutions
- Solid experience designing interactive UI solutions in software-only environments in collaboration with a variety of business teams
- Strong portfolio with a proven track record at delivering high-quality UI design and able to evidence the impact on customer experience and conversion rates
- Experience working in an agile/scrum development process, collaborating closely with cross-functional teams
- Experience delivering solutions for large-scale e-commerce projects
- Working knowledge of HTML and CSS
- You pivot quickly and adapt easily. As Cover Genius sheds its startup skin, there will be a lot of process changes in the business. Change is what keeps us growing.
- You’re okay with working weird business hours. You’ll be working with other Customer Content specialists and stakeholders in EMEA, the US and APAC. How you manage your time is up to you, but you will be hosting and attending meetings that fall outside of a “normal” 9-5.
Cover Genius not only cares about being the best in our industry, we care about our team. We’re a business that understands life can be fluid and so we flex to ensure we provide the environment to suit that. What does that mean?
• Flexible Work Environment - we are outcome focussed and understand that for our people to perform at their best flexibility is critical.
• Employee Stock Options - we want our people to share in our success, we reward them with ownership for their contribution in creating a world-class company.
• Work with like-minded people who are passionate about both the work we're doing and giving back. Our CG Gives programs enables us to all become philanthropists through our peer recognition and rewards system.
• Social Initiatives - pictures speak a thousand words!
Sound interesting? If you think you have the best composition of the above, send us your resume and let's chat!
* Cover Genius promotes diversity and inclusivity. We don't tolerate discrimination, demeaning treatment of anyone, or harassment due to race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or any other legally protected status.
