Cover Genius is a Series D insurtech that protects the global customers of the world’s largest digital companies including Booking Holdings, owner of Priceline, Kayak and Booking.com, Intuit, Uber, Hopper, Ryanair, Turkish Airlines, Descartes ShipRush, Zip and SeatGeek. We’re also available at Amazon, Flipkart, eBay, Wayfair and SE Asia’s largest company, Shopee. Our partners integrate with XCover, our award-winning insurance distribution platform, to embed protection for millions of customers worldwide each year.

Our team and products have been recognized with dozens of awards including by the Financial Times which ranked Cover Genius as the #1 fastest-growing company in APAC in 2020. Our diverse team across 20+ countries and many language groups commit itself to diverse cultural programs, in particular “CG Gives” which makes social entrepreneurs out of us all and funds development initiatives in global communities.

Bold, Authentic, Purposeful and Inspired

Perfect, Traditional, Complacent or Cautious

As Senior Process Engineer, Customer Operations, you will be integral in architecting our internal system designs, focusing on delivering seamless customer-centric interactions. Your primary goal is to maximize the usage of automation, smart configurations to ensure a reliable and efficient workflow across all regions and product lines.

In this role, you will be responsible for maintaining and optimizing the systems used by our customer team, including Zendesk (CRM), Timedoctor (Performance), and Knowledge Bases. Thanks to you, the customer support and claims teams will be able to follow smooth team guidelines and effective collaboration across regions. You will also be responsible for planning & building data collection systems to collect relevant data and insights to drive operational excellence.

To succeed in this role, you will have experience managing and leading as a system administrator focusing on continuous improvement in an agile environment. You will also have a demonstrated ability to launch operations, set up frameworks for scalability, and have an open mind to adapt to an ever-shifting set of priorities that accompany a start-up environment. As the Senior Process Engineer, Customer Operations - you will be responsible for taking complex ideas and “translating”

them into customer-friendly support frameworks and implementing new processes and capabilities with internal stakeholders to improve operational efficiency and enable scalable growth.

Why Cover Genius?

Cover Genius not only cares about being the best in our industry, we care about our team. We’re a business that understands life can be fluid and so we flex to ensure we provide the environment to suit that. What does that mean?

• Flexible PTO. Taking time out is important for our teams to enjoy life and stay fresh.

• Employee Stock Options - we want our people to share in our success, we reward them with ownership for their contribution in creating a world-class company.

• Work with like-minded people who are passionate about both the work we're doing and giving back. Our CG Gives programs enables us to all become philanthropists through our peer recognition and rewards system.

• Social Initiatives - pictures speak a thousand words!

Sound interesting? If you think you have the best composition of the above, send us your resume and let's chat!