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Director, Partner Services - Ticketing

Cover Genius

Cover Genius

New York, NY, USA
Posted on Friday, May 5, 2023
The Company
Cover Genius is a Series D insurtech that protects the global customers of the world’s largest digital companies including Booking Holdings, owner of Priceline, Kayak and Booking.com, Intuit, Uber, Hopper, Ryanair, Turkish Airlines, Descartes ShipRush, Zip and SeatGeek. We’re also available at Amazon, Flipkart, eBay, Wayfair and SE Asia’s largest company, Shopee. Our partners integrate with XCover, our award-winning insurance distribution platform, to embed protection for millions of customers worldwide each year.
Our team and products have been recognized with dozens of awards including by the Financial Times which ranked Cover Genius as the #1 fastest-growing company in APAC in 2020. Our diverse team across 20+ countries and many language groups commit itself to diverse cultural programs, in particular “CG Gives” which makes social entrepreneurs out of us all and funds development initiatives in global communities.
Our People are
Bold, Authentic, Purposeful and Inspired
Our People are not
Perfect, Traditional, Complacent or Cautious
About the Role
As a Director, Partner Services on our Partner Services team, you will oversee the Partner Services function for the Americas regions and will be accountable for the integration, retention and growth of partners accounts.
To drive success in this role, you will have successfully led high performing teams within a technology first B2B environment. You will also be able to quickly develop and implement strategic growth plans that drive substantial commercial upside for both our partners as well as CG. As the Director, Partner Services you will lead the successful integration of new ticketing partners and implementing scalable strategies that will increase CG’s market share. Regular collaboration with the Partnership and Technology teams will be key in ensuring the continued growth and optimization of key accounts are achieved.

What will your day look like? You will...

  • Lead successful integration of new ticketing partners with XCover and other products globally.
  • Lead, coach and manage teams of Partner Growth Managers, Client Solution Engineers and Partner Services team members
  • Develop and manage key relationships to identify growth opportunities for new and existing products.
  • Create scalable growth via effective account management through solution design and implementation of initiatives aligned to each partner's needs.
  • Collaborate with cross-functional teams to ensure partners are fully supported and devise strategies to service and maintain partner relationships, act as the key liaison with partners to ensure support SLA are maintained.
  • Introduce Brightwrite to optimize Partner GWP and/or Total Transaction Value, work with the Brightwrite product team to deliver a continuous program of improvements to the partner’s optimization objectives.
  • Monitor solution data, analyze and forecast where possible. Provide commentary or advice to partners through regular reporting and insights on the performance of products and accounts

To help us level up, you'll ideally have:

  • 10 or more years experience leading high performing multi-disciplinary teams in a technology first (preferably API) driven B2B product company
  • Experience developing and implementing successful growth strategies that increase sales and adoption of new and existing products
  • Proven track record executing sales / account strategies to grow market share
  • Ability to foster and develop relationships (both new and existing) with key internal and external stakeholders
  • High level understanding of data science applications and techniques to drive commercial outcomes

To be successful, you'll bring:

  • Strong Leadership skills
  • Excellent communication skills (both written and verbal)
  • Ability to work in a fast-paced workplace/company
  • Fortitude to remain calm under pressure
  • Strong multitasking and prioritization skills
Why Cover Genius?
Cover Genius not only cares about being the best in our industry, we care about our team. We’re a business that understands life can be fluid and so we flex to ensure we provide the environment to suit that. What does that mean?
Flexible PTO. Taking time out is important for our teams to enjoy life and stay fresh.
• Employee Stock Options - we want our people to share in our success, we reward them with ownership for their contribution in creating a world-class company.
• Work with like-minded people who are passionate about both the work we're doing and giving back. Our CG Gives programs enables us to all become philanthropists through our peer recognition and rewards system.
• Social Initiatives - pictures speak a thousand words!
Sound interesting? If you think you have the best composition of the above, send us your resume and let's chat!
* Cover Genius promotes diversity and inclusivity. We don't tolerate discrimination, demeaning treatment of anyone, or harassment due to race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or any other legally protected status.
*The salary range for this role in NYC is between $125,000 and $180,000. All roles are eligible to receive equity.