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Insurance Content Owner

Cover Genius

Cover Genius

London, UK
Posted on Tuesday, April 18, 2023
The Company
Cover Genius is a Series D insurtech that protects the global customers of the world’s largest digital companies including Booking Holdings, owner of Priceline, Kayak and, Intuit, Uber, Hopper, Ryanair, Turkish Airlines, Descartes ShipRush, Zip and SeatGeek. We’re also available at Amazon, Flipkart, eBay, Wayfair and SE Asia’s largest company, Shopee. Our partners integrate with XCover, our award-winning insurance distribution platform, to embed protection for millions of customers worldwide each year.
Our team and products have been recognized with dozens of awards including by the Financial Times which ranked Cover Genius as the #1 fastest-growing company in APAC in 2020. Our diverse team across 20+ countries and many language groups commit itself to diverse cultural programs, in particular “CG Gives” which makes social entrepreneurs out of us all and funds development initiatives in global communities.
Our People are
Bold, Authentic, Purposeful and Inspired
Our People are not
Perfect, Traditional, Complacent or Cautious
About the role
As an Insurance Content Owner, you will support the creation and execution of insurance content for all product launches in the EMEA region. To drive success in this role, you will have a passion for creating customer-focused content with a keen eye for detail. As an Insurance Content Owner you will be responsible for the end-to-end management and production of insurance content presented throughout the customer journey. You’ll work closely with the Insurance and Customer teams to write simple, easy-to-read, customer-friendly insurance content across all CG products. You’ll also play a pivotal role in developing and maintaining our internal content libraries. Finally, you’ll lead content related projects globally aimed towards improving our content for our customers. Insurance experience is a bonus, as is experience in a content role in a start-up environment.

What you will be doing:

  • End-to-end management and production of insurance content that is presented throughout the customer journey (of course, we do all that very differently to the insurance industry!).
  • Writing simple, easy-to-read, customer-friendly, and compliant insurance content across all CG products. You’ll also support our Insurance Product Managers to create content in the CG Way.
  • Oversee approvals for all insurance content prior to launching products.
  • Oversee the upload and ongoing maintenance of insurance content to our internal content management system.
  • Liaise with stakeholders to ensure content is tested sufficiently prior to launch, including contributing to test plans.
  • Collaborate closely with other regions to drive continuous improvement through the development of style guides, best practices, and processes.
  • Develop and maintain our internal content library, and proactively communicate any improvements to a wider audience.
  • Championing user-centered design within everything you write.
  • Contribute to a culture of continuous learning by developing and delivering ongoing training and support for your team and the wider business.
  • Contribute to a culture of continuous improvement by identifying improvements to content and systems and liaising with relevant teams to ensure delivery of these.
  • Manage the execution of ad hoc insurance content changes that arise via internal reviews or results from regulatory change.

What the ideal profile looks like;

  • University degree in Communications, Humanities, Journalism, or similar
  • Superior writing, editing, and proofreading skills.
  • 2-4 years of experience creating and managing content at an insurtech, fintech, direct insurance company, or broker or experience in a content role within the financial services industry.
  • Experience using and contributing the continuous improvement of a content management system.
  • Experience working across medium to large scale projects.
  • Experience contributing to the development and continuous improvement of content style guides.
  • Previous experience in product development, underwriting, or claims role is a bonus.
Why Cover Genius?
Cover Genius not only cares about being the best in our industry, we care about our team. We’re a business that understands life can be fluid and so we flex to ensure we provide the environment to suit that. What does that mean?
• Flexible Work Environment - we are outcome focussed and understand that for our people to perform at their best flexibility is critical. Soon after the declaration of the COVID-19 global pandemic the entire CG team was granted an extra 15 days of Wellness Leave to take throughout 2020.
• Employee Stock Options - we want our people to share in our success, we reward them with ownership for their contribution in creating a world-class company.
• Work with like-minded people who are passionate about both the work we're doing and giving back. Our CG Gives programs enables us to all become philanthropists through our peer recognition and rewards system.
• Social Initiatives - pictures speak a thousand words!
Sound interesting? If you think you have the best composition of the above, send us your resume and let's chat!
* Cover Genius promotes diversity and inclusivity. We don't tolerate discrimination, demeaning treatment of anyone, or harassment due to race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or any other legally protected status.