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Senior Customer Advisory Director

Collibra

Collibra

Customer Service
Belgium · Remote
Posted on Thursday, June 20, 2024

Joining Collibra’s Strategic Advisory team

Our Strategic Advisory team is aiming at creating and aligning to a broad vision for embedding data intelligence across our customers’ organization. We strive for Delivery Excellence - overall leadership of the Strategic Account Program, ensuring the effective coordination and prioritization of Collibra resources deployed to support the customer.

As a Senior Customer Advisory Director you’ll be the primary strategic lead on a small number of complex, high-value and high-potential accounts. You’ll work collaboratively with colleagues across Collibra, as well as with our external partners, to drive customers success and growth, whilst remaining a customer advocate.

Senior Customer Advisory Directors at Collibra are responsible for

  • Embedding data intelligence across the customers’ organization with corresponding success plan and delivery roadmap whilst creating and aligning to a broad vision
  • Coordinating all Collibra internal teams to best support the customer’s vision
  • Collaborating with the Sales organization to identify new opportunities and assist in closing incremental revenue and secure long-term renewal

You have

  • 7+ years of experience in Customer Success/advisory role in a SaaS vendor, a management consultant or an in-house capability owner
  • Experience of managing significant data and/or technology change programs, both the technical and operational aspects, and have the credibility to act as a trusted advisor to customer executives for such programs
  • Experience of directly owning at least $5m ARR in total, individual accounts with an ARR over $1m and delivering expansions of over $1m
  • A bachelor’s degree or equivalent related working experience is required.

You are

  • Customer obsessed with an innate desire to take care of customers, drive adoption, deliver value
  • Commercially orientated with a passion for owning and delivering renewal and expansion targets
  • Passionate about data and technology and how they can be leveraged to transform a business
  • High energy with a focus on action and building in fast paced environments often with high degrees of ambiguity

Measures of success

  • Within your first month, you will complete onboarding and enablement, establish a relationship with your account teams, meet with your cross-functional peers and establish a baseline understanding of your customers
  • Within your third month, you will have established you own operational process to collaborate with your customers, take ownership for strategic alignment and have a deep understanding of our current assets and messaging
  • Within your sixth month, you will have established a trusted advisor status with both your customers and your account teams, you will be contributing to the data intelligence journey of your customers and you will be spending an increasing amount of time in acting as a point of escalation for customers

Benefits at Collibra

Collibra recognizes and values that everyone has different needs, interests, and life goals. We built our {Be}well benefits program with flexibility in mind to support you and your loved ones through a diverse range of circumstances and life events. These flexible offerings sit on a foundation of competitive compensation, health coverage, and time off.

Professional Development

Collibrians are ambitious and inventive, and we want to develop our skills individually and as a team. You’ll have access to development opportunities, as well as other rewards and recognition programs to help grow your career.

Health Coverage

We strive to remain locally competitive and globally equitable. This means comprehensive offerings including medical, dental, vision, and mental health benefits for you and your family.

Paid Time Off and Flexibility

We offer global leave policies for a variety of personal and family circumstances, company-wide wellness days off throughout the year, meeting-free Wednesdays, and a flexible culture to help balance your work and your life.

Diversity, Equity, and Inclusion

We create inclusion and belonging through how we onboard, meet, connect, engage, and communicate. Learn more about diversity, equity, and inclusion at Collibra.

Learn more about Collibra’s benefits.

At Collibra, we’re proud to be an equal opportunity employer – which ties directly to our core value, “open, direct, and kind.” We realize the key to creating a company with a world-class culture and employee experience comes from who we hire and creating a workplace that celebrates everyone. If you have a need that requires accommodation, let us know by completing our Accommodations for Applicants form.

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