Why Choose Us?

• Lead the Change Be at the forefront of the data revolution.
• Microsoft-Endorsed Expertise: As the Microsoft-recommended partner for Master Data Management (MDM), leverage cutting-edge solutions with our expertise.
• Never Stop Growing: Access continuous learning and development opportunities.
• Strength in Diversity, Power in Unity: Join a diverse team united by innovation.
• Work Your Way: Enjoy flexible hours and remote work arrangements.
• Recognition that Counts: A culture that values and recognises your contributions, offering competitive compensation and a comprehensive benefits package.

Ready to check all the boxes? Join CluedIn and be part of something extraordinary.

About CluedIn

We're not just another data management company – we're trailblazers. What makes us special?

• We're pioneering the future of data management with our graph-based, Azure-native Modern MDM platform. We are reshaping the landscape, making data management quick, simple, and accessible like never before.
• Trusted by industry leaders worldwide, including Svevia, Envu (formerly Bayer AG), and A.J. Gallagher.
• Launched the first MDM solution seamlessly integrated with Azure Open AI, setting innovation standards.
• Our commitment to excellence is reflected in our Five-Star Gartner Peer Insights Reviews, showcasing the satisfaction of our customers and the quality of our solutions.
• Microsoft-recommended MDM partner seamlessly integrating with Microsoft's data services, including Microsoft Purview, Microsoft Fabric, and more.
• We're not simply looking for employees – we're seeking innovators, pioneers, and visionaries to join our team. Be part of our 50-strong team, to make your mark and shape the future of data management with us.

About the Role - Implementation Engineer

As an Implementation Engineer, you will be helping our customers and partners implement CluedIn according to best practices. This means that each customers implementation might look slightly different. We are constantly iterating the platform, and you will help customers scope their requirements, design a project with the delivery managers that meets the customer needs and budget, and utilise new features released by the Product team. We are looking for an engineer who is curious about solving MDM (Master Data Management) use cases for customers, who is interested in working with the customer to find the best solution, and who wants to work on an ever-growing product.

Key Responsibilities

• Proactively communicate task status and updates on projects.
• Engage with customers throughout their journey from installation to live deployment, taking full responsibility for CluedIn's technical implementation.
• Collaborate closely with the Customer team on a daily basis.
• Work alongside the Services team to analyse and size customer requirements, identifying potential risks and designing optimal solutions.
• Lead customer projects, delegate tasks effectively, and ensure high-quality installations and configurations tailored to customer needs.
• Provide comprehensive demonstrations and training sessions for stakeholders.
• Participate in technical project reviews and offer guidance to customers, promoting best practices.
• Drive process improvements to enhance deployment quality and safety, while providing valuable feedback on product development.
• Contribute to the continuous improvement of CluedIn by reporting impediments and discussing customer issues with the Product team.
• Serve as a key stakeholder in new feature development, testing features prior to release and offering constructive feedback.
• Act as the primary technical adviser and customer representative, providing guidance for sales and customer interactions.
• Take ownership of personal upskilling in CluedIn, staying abreast of new product versions and underlying technologies.
• Support the Head of Implementation in team upskilling efforts, providing mentorship and technical guidance to fellow team members.

Hours may vary and at times cross various time zones due to customer needs.

Experience for Success::

• 2+ years of experience in a similar role, with a focus on implementing MDM solutions.
• Solid proficiency with:
  • Azure Data Factory
  • SQL
  • JSON + XML
  • REST + SOAP ( + similar protocols)

Nice to haves:

• Azure Portal
• Azure Event Grid
• Azure Event Hub
• Azure Functions
• Data Management experience
• SAP Knowledge
• Kafka/Azure Service Bus (or equivalent event streaming platform)
• Event stream processing pattern (ESP)
• Java
• GraphQL

Personality traits

• Customer-focused and has the ability to build and nurture relationships
• Excellent communication skills to collaborate effectively with stakeholders and cross-functional teams.
• Detail-oriented approach to ensure accuracy and consistency
• Strong problem-solving abilities
• Consultative
• Hungry to learn
• Ability to work independently and with autonomy

Company Benefits (or equivalent dependent on country):

• Stock Options: Eligibility for our stock option program, allowing you to become a vested part of our success and share in the company's growth.
• Support for Cost of Living: You'll receive cost of living support amounting to £100 per quarter.
• Home Office Comfort: Benefit from a £500 budget for setting up your home office.
• Health and Well-Being: Benefit from comprehensive private healthcare, including a healthcare cash plan, life insurance, and access to our Employee Assistance Programme.
• Time Off: Enjoy 25 days of annual leave plus standard public holidays.
• Investing in Your Growth: We provide 5 paid training days annually, allowing you dedicated time away from work to focus on your professional development.
• Flexible Work Environment: Embrace a flexible working environment with a remote-first policy.
• “Work From Anyway”: As part of our employee well-being strategy, we offer the flexibility for employees to work from various locations, including abroad, for up to 120 days per year.
• Team Adventures: Come along on thrilling team excursions, with our next journey set to take place in Japan.