Due to our client base we are looking for this individual to be based in preferably Brazil or possibly Costa Rica

At C TWO, we bring automation to life—seamlessly integrating processes and workflows across all technologies and vendors. Our Technical Support team is at the heart of it all, ensuring smooth operations for our rapidly expanding global client base. If you thrive in a fast-paced, tech-driven environment and love solving challenges, this is your opportunity to make an impact with a company at the forefront of automation innovation.

We're seeking a hands-on problem solver with proven experience in the RPA and automation landscape. You might be an RPA CoE Manager or an Automation Super User, with a track record of building your own automations and working closely with leading RPA vendors such as UiPath, Automation Anywhere, Blue Prism, or Microsoft Power Platform.

Here's what you will be doing in detail

• You will be responsible for managing and resolving the most challenging issues for the C TWO support team, whilst helping to support simple fixes too.

• You will work as an ambassador of C TWO, using your technical knowledge to support our growing customer base and ensure the best levels of service are met.

• Working with a team of industry professionals you will get to improve your knowledge and impart your expertise to other team members daily.

• Take full ownership of support requests and ensure issues are resolved and escalate them when needed.

• Build relationships with a range of organisations including FTSE 250 & Fortune 500 companies.

What we’re looking for

• Knowledge of RPA/Automation technologies is essential

• Exposure to the main vendors (AA, UI Path, Blue Prism & MS PP) with a strong technical understanding

• Experience in an RPA CoE or RPA Operations type role is required

• As well as customer facing experience

• Infrastructure and networking troubleshooting experience

• A problem solver who always wants to find the root cause of an issue to stop it from happening again.

• Strong communication skills to work with senior stakeholders both internally and externally.

• Ability to work independently and prioritise your own workloads but not be afraid to ask for help when it’s needed.

• Extensive experience in writing technical documentation.

• Experience with cloud platforms.

• A strong knowledge of databases and how to troubleshoot them.

• Fluent spoken and written English skills

The good stuff

In addition to a competitive base salary and attractive Performance Related Pay (PRP) scheme, you will benefit from:

• A slice of the pie i.e. a meaningful equity grant

• An exciting, fast-growing, energetic environment

• An internationally diverse team with over 13 nationalities

• We're fully remote but our HQ is in Norway and offices in London

• We connect frequently all over the World too, our next retreat is in Sicily!

• Working from Bali, the US or Spain? Any place, anywhere: we fully support temporary working for interim periods

• Budget to support your personal growth plus a range of generous leave allowances

• Don’t worry about tomorrow either: we’ve got you covered with relevant insurances suited to your region

More about C TWO

Originally founded in Norway in 2019 by Erik, Tobias and Anders after spending years helping companies large and small achieve massive improvements in their Robotic Process Automation investments.

Validating their early traction the team raised seed and then series A rounds in rapid succession in ‘21 and ‘22 from MMC Ventures and Dawn Capital. With Product Market Fit in hand the team are now firmly focused on the path of Go-To-Market Fit and evolving our product to be ready to support many more, larger and more diverse customers.

If you’re still reading and excited about this role, we welcome your application, even if you think you don’t meet all the requirements. We know that no candidate matches a job description perfectly, and we’d love to hear your story.

How to apply

Click the link and upload your CV.

C TWO is an equal-opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, age, disability status or any other legally protected factors. Disability-related accommodations during the application process are available upon request.

For further information regarding our obligations to the protection of your personal data during the application stage, please email recruitment@ctwo.com