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VP Merchant Success

Brite

Brite

Multiple locations
Posted on Jun 26, 2024
Commercial · Multiple locations · Hybrid Remote

VP Merchant Success

Ready to lead and grow a high-performing team at Brite Payments, driving merchant success and company growth. Let's make the future Brite together!

About Brite

Brite Payments is a leading Account to Account (A2A) payment provider powered by Open Banking. We provide a faster, smarter and more secure payment experience for consumers and merchants.

About the team

The Merchant Success team is dedicated to ensuring that Brite’s merchants receive maximum value from our services. This role significantly impacts the company's growth as it involves managing our most strategic merchant relationships. In this leadership position, you will oversee a high-performing team of Merchant Success Managers. Your responsibilities will include managing net revenue targets, supporting the activation and growth of existing Brite merchants, and identifying new opportunities for merchants to leverage our capabilities. You will lead and coach your team to achieve ambitious goals and work directly with our leadership team on commercial initiatives. Additionally, you will help define and evolve our Merchant Success strategy in collaboration with key go-to-market leaders.

Want to join us on our journey? The future is Brite!

Brite Payments is seeking a motivated and detail-oriented VP of Merchant Success to join our dynamic team. The successful candidate will focus on retaining and upselling our existing merchant portfolio across all markets and verticals. This role is critical to our success, ensuring that merchants receive exceptional service and that their experience with Brite exceeds their expectations.

Reporting to the Chief Commercial Officer, the Vice President of Merchant Success will provide strategic leadership, deliver valuable insights, and assist our merchants in adopting Brite’s entire product portfolio swiftly and efficiently.

Key responsibilities

  • Recruit, train, and lead a team of Merchant Success Managers, while also developing a leadership role within the business.
  • Develop a long-term vision and strategy for the team that aligns with our company’s mission.
  • Drive existing merchant net revenue, support customer ramp-ups, identify new upsell opportunities, and enhance merchant satisfaction.
  • Manage and retain the most strategic merchants in our portfolio as defined by the commercial strategy.
  • Implement a robust operational cadence for managing metrics and merchant performance, promoting growth through account planning, QBRs, and action-oriented KPIs.
  • Build and leverage relationships at all levels within merchant organizations, from C-level executives to operational staff, to increase revenue and service adoption.
  • Collaborate cross-functionally within Brite to deliver value for merchants and shape the business roadmap.
  • Inspire, motivate, and facilitate individual development to promote the career growth of direct reports.

Requirements

    • Minimum of 5+ years of experience in a similar role, with a strong background in European payments.
    • 3+ years of people management experience.
    • Proven ability to hire, train, and coach a high-performance team in a growth environment.
    • Capability to support the team's efforts through strategic advice and serve as a leadership sponsor for key merchant relationships.
    • Excellent communication skills, with the ability to convey commercial and technical concepts clearly while building strong relationships with executives at portfolio companies.

    Preferred Qualifications:

    • Strong preference for experience in the European payments or financial services industry.

    What we offer

      • Join Europe’s hottest Fintech, founded and led by industry veterans, with a recent $60M Series A funding.
      • An opportunity to make a significant impact while working alongside experienced leaders who have a proven track record of success.
      • A positive, empathetic, and inclusive culture that encourages you to be yourself, with a commitment to continuous learning and knowledge exchange.

      Location

      • Stockholm / London / Malta

        How to Apply:

        Please submit your resume and a cover letter detailing your relevant experience and why you are interested in this position online on our jobsite.

        Team
        Commercial
        Locations
        Malta, Stockholm, UK
        Remote status
        Hybrid Remote
        Contact Malin Indal Talent Acquisition Lead – People

        About us

        We are Brite.

        Brite is a second generation FinTech challenger based in Stockholm. Working for first generation fintech companies before founding Brite, our people have previously been part of building European FinTech success stories such as Klarna, Qliro, Trustly, and SOFORT, to name a few. Together we are now working to bring you modern payment solutions that are more accessible and more affordable.

        We are developers.

        The biggest group of people here at Brite are developers. We want to drive development in the FinTech sector. Our technical platform is open-sourced. That way, other developers can build their solutions on the same platform that we use daily.

        Cash is king no more.

        Today, practically all financial transactions are handled digitally. At Brite we build on the foundation laid by European payment companies who shook the status quo in the early 2000s, to create payments that are secure, reliable, and affordable. So, whether you are a bank, an insurance company, online retailer, video game company, or something else, we are bold enough to say that your future is Brite.

        About Brite

        Brite Payments is a leading Open Banking-powered Account to Account (A2A) payment provider of instant payments and instant payouts. Founded in Stockholm, Brite is an ever-expanding company that innovates and illuminates the payments space.

        www.britepayments.com

        Founded in 2019
        Co-workers 100+
        Commercial · Multiple locations · Hybrid Remote

        VP Merchant Success

        Ready to lead and grow a high-performing team at Brite Payments, driving merchant success and company growth. Let's make the future Brite together!