We are Billie, the leading provider of Buy Now, Pay Later (BNPL) payment methods for businesses, offering B2B companies innovative digital payment services and modern checkout solutions. We are to create a new standard for business payments and have made it our mission to simplify the purchasing experience for all businesses making it a tool for growth. Our solutions are based on proprietary, machine-learning-supported risk models, fully digitized processes and a highly scalable tech platform. This makes us a deep-tech company building financial products, not the other way around. We love building simple and elegant solutions and we strive for automation and scalability.

About the Role:

In this pivotal position, you will manage the balance between effective asset recovery and nurturing strong, long-term customer relationships. As the driving force behind our collections strategy, you’ll play a crucial role in securing Billie’s financial health while delivering a fair and professional experience for our clients.

We are searching for a commercially-savvy and empathetic individual who thrives in complex situations and brings a data-driven approach to decision-making. Your expertise will not only boost our recovery rates but will also enhance and streamline our processes, making a direct impact on Billie’s bottom line and strengthening our position as a trusted financial partner.

What you will do:

• Take full ownership of a dynamic B2B portfolio, strategically managing and resolving overdue accounts to safeguard Billie’s financial interests.

• Design and implement advanced, multi-channel collection strategies, leveraging top-tier negotiation skills to secure strong outcomes while protecting valuable customer partnerships.

• Lead process improvements, identifying and rolling out automation opportunities and operational enhancements that elevate the efficiency and impact of our collections team.

• Transform data into actionable insights, analyzing key performance indicators to inform and evolve our recovery strategy.

• Serve as a key liaison between customers and internal teams (Sales, Data Science, Legal, etc.), resolving complex situations and ensuring a positive customer experience throughout the collections process.

What you bring to the team:

• 4+ years of professional experience in collections, credit management, or a related field, ideally with a focus on B2B portfolios.

• Demonstrated success in developing and executing effective recovery strategies across diverse accounts.

• Outstanding negotiation, conflict resolution, and communication abilities, with the skill to balance firmness and empathy.

• Strong analytical capabilities, using data to drive decisions, monitor results, and enhance collection practices.

• A customer-centric approach, adept at preserving important business relationships even in challenging financial conversations.

• Proactive, resilient, and comfortable in a fast-paced FinTech environment.

• Professional fluency in German is a significant advantage.

What we offer:

• Challenging and impactful work that drives personal and professional growth

• One of the best Virtual Shares Incentive Programs in the market, so that everyone at Billie is invested in our success

• Flexible work hours and trust in your ability to deliver, empowering you to take control of your work-life balance

• A hybrid working approach that allows you to work from home for up to 3 days per week

• Enjoy 30 days vacation per year, sabbatical opportunities, and extra child sickness leave for parents.

• Our “Catch a Ride with Billie” program that enables discounted access to Berlin Public Transport (BVG), Deutschland-Ticket, OR JobRad

• A yearly development budget to broaden your skill set and horizons

• Free German group classes

• An English-speaking, multicultural team with more than 40 nationalities

• Building meaningful connections with your colleagues through company and team events, interest groups, the Billie run club, game nights, and more, powered by our Formula Fun Team!

Billie is an equal opportunity employer and we do not discriminate on the basis of race, color, religion, sexual orientation, gender identity or expression, national origin, age, disability, or any other protected characteristic. We are committed to creating an inclusive environment where everyone feels they belong. All qualified applicants are welcome and we especially encourage you to apply, even if you don't check every box in the job description.