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Fraud Operations Analyst (w/m/d)



IT, Accounting & Finance, Operations
Berlin, Germany
Posted on Thursday, June 20, 2024

We are Billie, the leading provider of Buy Now, Pay Later (BNPL) payment methods for businesses, offering B2B companies innovative digital payment services and modern checkout solutions. We are to create a new standard for business payments and have made it our mission to simplify the purchasing experience for all businesses making it a tool for growth. Our solutions are based on proprietary, machine-learning-supported risk models, fully digitized processes and a highly scalable tech platform. This makes us a deep-tech company building financial products, not the other way around. We love building simple and elegant solutions and we strive for automation and scalability.

About the role:

As a Fraud Operations Analyst, you will be part of the bigger decision science team, and will be contributing to one of our core decision areas, responsible for fraud mitigation, which has a direct impact on our business at Billie. In this role, you will support the newly created fraud operations function to detect and investigate suspicious transactions. This includes reactive measures when needed, but more importantly, proactive, scalable and impactful solutions to support in loss prevention before it happens.

To be successful in this role, you should have a solid understanding of the nature of fraud detection and an analytical toolset to match. You will work closely with other fraud operations analysts, but also to the adjacent decision science team, responsible for Billie’s AI-powered fraud detection tools. This impactful role will be at the intersection of business impact, stakeholder management and analytics.


  • Utilize advanced analytics and data-driven insights to identify emerging fraud trends, patterns, and vulnerabilities, driving proactive risk mitigation strategies
  • Collaborate with engineering and decision science teams to enhance fraud detection systems to automatically block fraudulent transactions and behaviors
  • Support in manual transaction screening and labeling
  • Support stakeholders across the business with requests relating to suspicious transactions
  • Design and maintain dashboards to monitor and display the effectiveness of anti-fraud measures
  • Conduct daily reviews of fraud cases to pinpoint vulnerabilities within the anti-fraud system
  • Document existing fraud detection methodologies and metrics

Who we are looking for:

  • You have 1-3 years of proven experience in fraud prevention/fraud operations, risk analytics, or risk management
  • Excellent communication skills at all levels, from junior analysts to C-level; able to communicate complex topics in simple words
  • Experience with translating analytical insights into data-driven business prioritization
  • You have proven experience in SQL, Python is a plus
  • You are proficient in data visualization and analytics tools, like Tableau, Power BI, Looker
  • You have strong business acumen coupled with a highly analytical mindset
  • Experience working in a fast-paced and dynamic environment
  • Strong sense of responsibility, self-starter, well organized, good planner, able to work independently and meet deadlines
  • Excellent organization skills and ability to manage multiple responsibilities
  • Previous e-commerce fraud prevention, investigation or banking fraud prevention experience is a plus

What we offer:

  • Flexible work hours and trust in your ability to deliver, empowering you to take control of your work-life balance
  • Hybrid working approach enabling a good balance working from home and the office
  • One of the best Virtual Shares Incentive Programs in the market, so that everyone at Billie is invested in our success
  • Our “Catch a Ride with Billie” program, that enables discounted access to Berlin Public Transport (BVG)
  • A yearly development budget to broaden your skill set and horizons
  • Free German group classes
  • An English-speaking, multicultural team with more than 46 nationalities
  • Great office space at Checkpoint Charlie with free gym access, barista coffee, drinks and more

Billie offers you the opportunity to be a part of one of the fastest-growing Fintech startups in Europe following the mission to innovate to create new freedom for businesses of all sizes. Our combined decades of experience in B2B Financing and Payments in a market thirsty for innovation and change make this a fantastic possibility to get into the most dynamic space in tech.

Join an international team of talented, passionate people where drive and merit matter. We work in nimble, cross-functional teams with open communication lines across the company. You’ll be surrounded by smart people from a wide variety of backgrounds from which you can learn and that want to learn from you.

Are you ready to join Billie?

Billie is proud to be an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment in our workplace. By embracing talents and abilities of all kinds, we aim to boost motivation and team creativity. We do not discriminate on the basis of race, religion, national origin, age, marital status, gender, political views, beliefs, sexual orientation, color, disability status, or any other demographic factors.