Role Overview

AccessFintech is looking to hire a student for a part-time NOC / Operations Support position, based at our Ramat Gan office (Stock Exchange area). The role includes rotating shifts, including nights and holidays, supporting live production monitoring outside standard business hours.

Responsibilities

• Actively monitor our microservices-based application using a range of monitoring and logging tools
• Proactively communicate on service and infrastructure health, impacts, escalations, and other critical analysis
• Respond to events raised by monitoring tools, working toward restoration of service
• Act as the first point of contact for support, serving as a hub to escalate and communicate with other technical groups and management
• Manage incidents and trigger on-call policies as needed
• Add to and improve documentation associated with monitoring and procedures
• Provide first-aid and initial troubleshooting on new or recurring issues
• Work closely with the Development, Operations, and Client Services teams
• Act as first responder to incidents — driving resolution, communicating with relevant teams, and documenting outcomes
  
  

Requirements

Completed a SQL course, with basic working knowledge of SQL.

• Completed a networking-related course, with basic understanding of networking concepts
• Good English communication skills (spoken and written) — occasional contact with colleagues abroad
• Ability to commit to rotating shifts, including nights, weekends, and holidays
• Strong attention to detail and ability to follow structured procedures and escalation processes
• Clear, methodical communication — able to document issues and hand over information accurately between shifts
• Comfortable working independently and staying alert during quiet or overnight shifts
• Enrolled in a relevant degree (Computer Science, Industrial Engineering & Management, Software Engineering, or Information Systems Engineering) at a college or university in the Central region or Sharon area, with at least 2 years of study remaining
• Mobile with a car, or able to reach the Ramat Gan Stock Exchange office on foot, scooter, or e-bike (required for night/holiday shifts when public transport isn't running)
  
  

Nice to Have

• Prior experience monitoring production systems, applications, or IT infrastructure
• Familiarity with monitoring or logging tools (e.g. Grafana, Datadog, ELK, or similar)
• Previous experience in a NOC, helpdesk, or technical support environment
• Coursework or exposure to microservices architecture or distributed systems
• Experience working in a fast-paced, incident-driven environment
• Interest in fintech, capital markets, or post-trade operations