Synergy by AccessFintech is a network powered by data and intelligence that transforms post-trade collaboration, uniting over 250 Buy-Side, Sell-Side, Asset Servicers, and OMS platforms. With a focus on efficiency and innovation across asset classes—such as securities, derivatives, and alternatives—Synergy leverages AI-driven insights and a cloud-native infrastructure to normalize data, generate actionable insights, and resolve exceptions in real time through collaborative engagement.

Read about us at: https://www.linkedin.com/company/access-fintech/

The job requires evening, night, and weekend shifts – please send a CV only if relevant.

• Actively monitor our microservices-based application, using different monitoring and logging tools. Proactive communication on services and infrastructure health, impacts, escalations, and other critical analysis.
• Respond to events from the monitoring tools, with the goal of restoration of service.
• Provide the first point of contact support; Used as a hub to escalate & communicate with other technical groups/management.
• Manage incidents and trigger on-call policies.
• Add and improve documentation associated with monitoring and procedures.
• Provide first-aid and initial troubleshooting on returning or new problems.
• Work closely with the Developments team, the Operations team, and the Client Services.
• Be the first responder to any incident, drive to resolve ongoing issues, communicate them to the relevant teams, and document them.
• Assist with core infrastructure monitoring, including maintenance.
• Work independently and with global teams.

• High sense of responsibility, proven functional and technical analysis skills, handled pressure well, and strong analytical skills.
• Fast learner and comfortable with working in a fast-paced environment.
• Upper English level, both spoken and written.
• Computer science student or equivalent with a minimum of two years of remaining studies.
• Basic knowledge of SQL, AWS, and Networking.
• Worked night/weekend shifts previously.

• Worked in a monitoring environment.